Retail Service Associate-Xfinity

Job Description

Job Title: Retail Service Associate

Company: Xfinity

Location: Grand Rapids, MI

Pay:

AI Pay Analysis: To assess the competitiveness of the hourly rate for a “Retail Service Associate” in Grand Rapids, MI, it’s important to consider the average pay rates for similar positions in the region. As of late 2023, hourly wages for retail associates typically range from $12 to $18, depending on factors such as experience, company size, and specific duties. Comparing the offered rate to this range will help determine its competitiveness. Additionally, one should consider local cost of living and market demand. If the rate falls within or above this range, it’s likely competitive; if not, it may be considered below industry standards for the area. Overall, analyzing the specific figure against these benchmarks will provide a clearer picture of its alignment with local expectations.

Job description:
Responsible for supporting the store team to deliver an exceptional customer experience. This role involves providing outstanding support to both customers and the store team while continually striving for improvement. Key responsibilities include maintaining accurate inventory, ensuring store cleanliness, managing back-of-house operations, and fostering customer engagement to encourage repeat visits. The position entails handling straightforward tasks using established procedures.

Core Responsibilities:

– Demonstrates a strong understanding and enthusiasm for technology, particularly the company’s products and services, serving as a valuable resource for both the front and back of the store teams.
– Regularly inspects the sales floor to ensure that counters, devices, accessories, and walkways are accessible, clean, and functional, reporting any discrepancies to leadership.
– Greets customers during peak times, facilitating timely connections to sales consultants and being well-prepared to demonstrate company technology, ensuring newcomers are informed and encouraged to return.
– Diligently checks and maintains the back of the store for secure, organized, and appropriately stored inventory. Assists with the receiving of inventory and ensures proper stocking in accordance with store standards.
– Aids the leadership team by conducting weekly cycle counts and identifying opportunities to enhance the store inventory processes.
– Familiarizes oneself with current processes and procedures, proposing improvements to enhance the customer and store experience.
– Adapts readily to management priorities and directives, consistently demonstrating professionalism and integrity.
– Must be capable of lifting up to 25 pounds, standing, and moving about the store continuously.
– Maintains regular, consistent, and punctual attendance, with the ability to work nights, weekends, and variable schedules, including overtime as needed.
– Performs additional duties and responsibilities as assigned.

Employees at all levels are expected to:

– Comprehend our Operating Principles and utilize them as guidelines for job performance.
– Own the customer experience by prioritizing their needs, providing seamless digital options at every touchpoint, and turning them into advocates for our products and services.
– Be enthusiastic learners and advocates for our innovative technology, products, and services, particularly our digital tools and experiences.
– Collaborate as a team to achieve significant results, remaining open to new ideas.
– Actively participate in the Net Promoter System by engaging in feedback loops, contributing to discussions, and helping elevate opportunities for improving customer satisfaction.
– Drive results and promote growth.
– Embrace and promote inclusion and diversity within the workplace.
– Uphold ethical standards for all stakeholders, including fellow employees, customers, investors, and the community.

Disclaimer:

– This description is intended to convey the general nature and level of work performed by individuals in this role. It is not an exhaustive list of all duties, responsibilities, and qualifications.

Skills:

– Communication
– Customer Focus
– Professional Integrity
– Resilience
– Self-Motivation
– Teamwork
– Workplace Organization

Compensation:

– Base Pay: $15.00

Base pay is part of the Total Rewards package offered by Comcast to recognize and compensate employees for their contributions. Most sales positions are eligible for commission under applicable plans, while most non-sales roles qualify for bonuses. Comcast also provides a comprehensive benefits package to eligible employees, ensuring access to support that meets physical, financial, and emotional needs. More details can be found on our careers site.

The application window is open for 30 days from the job posting date, unless applicant volume necessitates an earlier or later closure.

Education:

– High School Diploma / GED

Certifications (if applicable):

– None specified.

Relative Work Experience:

– 0-2 years.

Comcast is committed to creating an inclusive workplace and will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other protected status under applicable law.

Job Posting Date: Thu, 07 Nov 2024 07:24:25 GMT

Apply now!