Rooms and Guest Relations Director – Boutique Mountain Property in Virginia-

Job Description

Job Title: Rooms and Guest Relations Director – Boutique Mountain Property in Virginia

Company:

Location: Dayton, OH

Pay: $75000 – 85000 per year

AI Pay Analysis: The annual salary range of $75,000 to $85,000 for a “Rooms and Guest Relations Director” at a boutique mountain property in Dayton, OH, translates to approximately $36.06 to $40.87 per hour. This compensation is generally competitive for mid-level management positions in the hospitality industry, particularly in smaller or boutique settings. According to industry benchmarks, such roles typically earn between $70,000 and $100,000 annually, depending on location, property size, and the director’s experience. Given Dayton’s cost of living and the nature of boutique hotels, this rate appears to be aligned with industry standards, making it an attractive opportunity for qualified candidates.

Job description:

We are currently seeking exceptional candidates for the position of Rooms and Guest Relations Director with a proven track record as a Rooms Manager, who possesses a strong proficiency in technology. This esteemed role is for our boutique mountain property in Virginia, which features 50 rooms, two restaurants, and 3,000 square feet of meeting space.

The ideal candidate will be instrumental in creating memorable experiences for our guests by managing all aspects of guest services to guarantee a seamless and high-quality experience. This leadership position encompasses oversight of front desk operations, the guest relations team, and related services, all while fostering a culture of outstanding hospitality and service excellence.

Key responsibilities include coordinating guest check-ins and check-outs, addressing guest complaints, and ensuring that all hotel facilities are inviting and impeccably maintained. The successful candidate will also develop and implement strategies aimed at enhancing guest satisfaction and encouraging repeat business. Additionally, managing budgets and staff performance will be central to this role.

Responsibilities:

• Manage budgets and expenses, analyze financial information, and monitor sales and profits.
• Plan activities and delegate responsibilities to optimize operational efficiency.
• Engage with customers to provide a welcoming atmosphere, resolve complaints, and offer assistance.
• Address maintenance issues, staff shortages, or equipment needs, as well as oversee renovations.
• Collaborate with external partners including suppliers, travel agencies, and event planners.
• Conduct regular facility inspections and ensure compliance with health and safety standards.

Requirements:

• Proven experience as a Rooms Manager or in a comparable role within the hospitality industry.
• Strong understanding of hotel management best practices and applicable laws and regulations.
• Exceptional customer service skills, with a commitment to guest satisfaction.
• Proficiency in English; additional language skills are advantageous.
• Strong organizational capabilities and a keen attention to detail.
• Ability to effectively lead, motivate, and train a team.
• Proficient in MS Office applications; familiarity with hotel management software (PMS) is beneficial.
• Capacity to make informed decisions and resolve issues efficiently.
• A degree in Hospitality Management, Business Administration, or a related field is preferred.

Benefits:

• Comprehensive health care plan (medical, dental & vision).
• Retirement savings plan (401k, IRA).
• Life insurance options (basic, voluntary & AD&D).
• Paid time off (vacation, sick leave, and public holidays).
• Family leave for maternity and paternity.
• Short-term and long-term disability coverage.
• Opportunities for training and development.
• Complimentary meals and snacks.
• Access to wellness resources.

Job Posting Date: Wed, 15 Jan 2025 06:56:17 GMT

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