Rooms and Guest Relations Director – Boutique Mountain Property in Virginia-

Job Description

Job Title: Rooms and Guest Relations Director – Boutique Mountain Property in Virginia

Company:

Location: Cleveland, OH

Pay: $75000 – 85000 per year

AI Pay Analysis: The annual salary range of $75,000 to $85,000 for the role of “Rooms and Guest Relations Director” at a boutique mountain property in Virginia is generally competitive, especially considering the niche nature of the position and the location. In Cleveland, OH, the average salary for similar roles in hospitality typically falls between $65,000 and $90,000, depending on factors such as the size of the property and specific responsibilities. This compensation aligns well with industry standards, particularly for mid-level management positions in boutique or luxury settings, and suggests that the offered salary is attractive for experienced candidates looking to manage guest relations and operations effectively in a desirable environment.

Job description:

Currently seeking a qualified candidate to fill the role of Director of Rooms. The ideal applicant will be an experienced Rooms Manager with a demonstrated career track record and strong technological proficiency. Our boutique mountain property in Virginia features 50 rooms, two restaurants, and 3,000 square feet of meeting space.

In this pivotal leadership position, you will be responsible for crafting exceptional experiences for our guests. Your role will encompass managing all facets of guest services to ensure a seamless and high-quality experience for each visitor. You will oversee front desk operations, the guest relations team, and all related services, while fostering a culture that prioritizes outstanding hospitality and service excellence.

Key responsibilities include coordinating guest check-ins and check-outs, addressing and resolving guest complaints, and ensuring that all hotel facilities are inviting and meticulously maintained. You will also be tasked with implementing strategies to enhance guest satisfaction and drive repeat business, alongside managing budgets and evaluating staff performance.

Responsibilities

• Manage budgets and expenses, analyze and interpret financial data, and monitor sales and profitability.
• Plan operational activities and allocate responsibilities to achieve maximum efficiency.
• Engage with guests directly when appropriate, welcoming them to the facilities, addressing concerns, troubleshooting issues, and providing information.
• Address maintenance issues, staffing shortages, equipment needs, and renovations as required.
• Collaborate with external parties including suppliers, travel agencies, and event/conference planners.
• Conduct regular inspections of facilities to ensure strict compliance with health and safety standards.

Requirements

• Proven experience as a Rooms Manager or in a comparable role within the hospitality sector.
• Strong understanding of hotel management best practices and applicable laws and regulations.
• Exceptional customer service skills with a keen focus on guest satisfaction.
• Fluency in English; proficiency in additional languages is advantageous.
• Strong organizational skills and meticulous attention to detail.
• Effective leadership capability to motivate and train a team.
• Proficient in MS Office applications; familiarity with hotel management software (Property Management System) is a plus.
• Capacity to make informed decisions and resolve issues in a timely manner.
• A degree in Hospitality Management, Business Administration, or a related field is preferred.

Benefits

• Comprehensive Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short- and Long-Term Disability Insurance
• Opportunities for Training & Development
• Complimentary Meals & Snacks
• Access to Wellness Resources

Job Posting Date: Wed, 15 Jan 2025 04:03:44 GMT

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