Rooms Operations Manager-Marriott

Job Description

Job Title: Rooms Operations Manager

Company: Marriott

Location: Romulus, MI

Pay: $56000 – 69000 per year

AI Pay Analysis: The annual salary range of $56,000 to $69,000 for a Rooms Operations Manager in Romulus, MI, translates to an hourly rate of approximately $26.92 to $33.17, which is generally competitive when compared to industry standards for similar roles in the hospitality sector. According to various salary benchmarks, the average salary for a Rooms Operations Manager typically falls between $55,000 and $75,000 depending on experience, location, and the specific responsibilities of the role. Given that Romulus is near Detroit, a market with a diverse hospitality industry, this range appears to be aligned with both regional expectations and national averages, making it a reasonable offer for this position.

Job description:

Assists in overseeing the execution of all operations within the rooms division, including Front Office, Engineering/Maintenance, and Housekeeping, while managing staff effectively. Aims to continuously enhance guest and employee satisfaction and optimize the financial performance of the department. Monitors adherence to standards and procedures and leads specific teams to meet or exceed property objectives.

Candidate Profile

Education and Experience:

• High school diploma or GED with four years of experience in guest services, front desk operations, housekeeping, or a related professional area, OR
• A two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a similar field, along with two years of experience in guest services, front desk operations, housekeeping, or a related professional area.

Core Work Activities

Leading Room Operations Team:

• Ensures that departmental goals are effectively communicated to the team in relation to guest tracking and productivity.
• Fosters a property environment that prioritizes motivation, empowerment, teamwork, continuous improvement, and exceptional service.
• Analyzes employee and guest satisfaction results to formulate strategies for improvement and capitalize on strengths.
• Confirms that the team possesses the necessary skills to meet performance expectations.
• Demonstrates leadership through self-confidence, energy, and enthusiasm.
• Supports employees in understanding and exceeding the evolving needs and expectations of guests.

Managing Property Rooms Operations Functions:

• Aids in managing the execution of operations within the rooms division.
• Adheres to the property-specific secondary effort and recovery plan.
• Publishes guest satisfaction results promptly, including all feedback forms, comment cards, and guest letters.
• Proactively addresses employee concerns.
• Maintains a professional and courteous demeanor towards employees at all times.
• Communicates and updates goals and results effectively with team members.
• Conducts semiannual one-on-one meetings with staff.
• Assists and trains the team on effective scheduling to align with guest and occupancy goals.
• Performs hourly job functions as necessary.
• Undertakes additional duties as assigned to meet business needs.

Managing and Monitoring Activities that Affect the Guest Experience:

• Recognizes and embodies the brand’s service culture.
• Delivers excellent customer service by being accessible and approachable to all guests.
• Strives for continuous improvement in both guest and employee satisfaction.
• Takes initiative when addressing guest concerns.
• Maintains professionalism and courtesy toward guests at all times.
• Responds promptly to requests from the customer service department.
• Ensures that all team members consistently meet or exceed hospitality requirements.

Managing Profitability:

• Assists in conducting the required annual Quality audit alongside the General Manager (GM) and Regional Director (RD).
• Ensures that a robust key control program is in place.
• Reviews financial statements, sales and activity reports, and other performance data to evaluate productivity, goal achievement, and identify areas for cost reduction and program enhancement.
• Focuses on maximizing the financial performance of the department.

Conducting Human Resources Activities:

• Participates in the interview process and contributes to hiring decisions.
• Reviews hiring recommendations from team supervisors.
• Ensures that orientations for new team members are thorough and conducted promptly.
• Encourages employee feedback and maintains an “open door” policy while reviewing employee satisfaction results to identify and resolve concerns.
• Ensures that property policies are administered fairly, with disciplinary procedures and documentation completed according to Standard and Local Operating Procedures (SOPs and LSOPs), supporting the Peer Review Process when applicable.
• Celebrates successes and publicly acknowledges team members’ contributions.

The salary range for this position is $56,000 to $69,000 annually. Marriott offers a bonus program, comprehensive healthcare benefits, a 401(k) plan with up to a 5% company match, an employee stock purchase plan at a 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings accounts (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and various life and work wellness benefits, as well as potential incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to general eligibility requirements, waiting periods, contributions, and other conditions.

Compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, in compliance with applicable law.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We uphold a policy of non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.

About the Team: At Westin, we are devoted to empowering guests to regain control and enhance their well-being while traveling, ensuring they can be their best selves. To fulfill our brand mission of becoming the leading wellness brand in hospitality, we seek passionate and engaged associates to bring our unique programming to life. We encourage our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate, active, take pride in maintaining your well-being, optimistic, and adventurous. Join us to do your best work, discover your purpose, belong to an exceptional global team, and become the best version of yourself.

Job Posting Date: Wed, 13 Nov 2024 06:06:56 GMT

Apply now!