SALES ASSOCIATE – ROCK SHOP – PART TIME – $18/HR-Hard Rock Cafe

Job Description

Job Title: SALES ASSOCIATE – ROCK SHOP – PART TIME – $18/HR

Company: Hard Rock Cafe

Location: Cincinnati, OH

Pay: $18 per hour

AI Pay Analysis: The hourly rate of $18 for a part-time Sales Associate at a rock shop in Cincinnati, OH appears to be competitive, aligning closely with industry standards for similar retail positions in the area. As of late 2023, retail sales associates typically earn between $15 to $20 per hour, depending on factors such as experience, location, and specific job responsibilities. Moreover, Cincinnati’s cost of living is relatively moderate, which supports this wage level. Overall, this rate appears reasonable and attractive for potential applicants, particularly for a part-time role.

Job description:

The Rock Shop Attendant serves as an indispensable guide throughout the guest’s shopping experience, immersing them in the unique world of Hard Rock merchandise. This position requires an individual who can create an exceptional environment, acting not only as a tour guide but also as a communicator, entertainer, memorabilia curator, and passionate music enthusiast.

Responsibilities

• Opening and closing the Rock Shop in accordance with established procedures.
• Maintaining an organized and fully stocked cashier station at all times.
• Welcoming guests upon entry and providing assistance as needed.
• Demonstrating comprehensive knowledge of product information, including styles, colors, sizes, materials, and philanthropic features, to effectively explain product benefits and address guest inquiries.
• Utilizing suggestive selling techniques to enhance guest experiences.
• Keeping counters, showcases, shelves, and racks impeccably clean and free of dust or damage.
• Stocking and displaying merchandise with attention to neatness and proper pricing.
• Operating the point of sale system efficiently.
• Reconciling the cash register at the end of shifts to ensure accurate balancing.
• Processing merchandise returns per established protocols.
• Handling guest purchases and facilitating shipping as required.
• Maintaining orderly dressing room facilities.
• Receiving and unpacking merchandise shipments.
• Adhering to loss prevention protocol.
• Fostering positive and professional communication with all team members.
• Acknowledging the contributions of co-workers, supervisors, managers, and directors.
• Participating in meetings to stay informed about global programs, new products, and operational procedures, as well as to discuss opportunities and special events.
• Ensuring a healthy and safe work environment for colleagues and guests alike.
• Demonstrating knowledge of property facilities, services, hours of operation, in-house events, and amenities to proactively assist guests.
• Promoting property outlets to enhance the guest experience.
• Assisting guests in navigating the property by providing clear directions or, when possible, escorting them.
• Resolving guest complaints following property procedures.
• Creating a positive work atmosphere that allows all employees to reach their full potential.
• Attentively listening to feedback from guests, colleagues, and management to identify areas for improvement.
• Collaborating as a team to fulfill essential activities that ensure the delivery of Amplified Service.
• Participating in Sound Check meetings each shift.
• Greeting every guest warmly with a smile.
• Embodying and practicing with enthusiasm the mission, values, and culture that makes Hard Rock distinctive.
• Proactively offering assistance throughout the property.
• Upholding ethical standards to protect the Hard Rock brand.
• Engaging with sustainability initiatives designed to contribute to environmental preservation.
• Performing all duties in alignment with company standards, policies, and legal regulations.
• Undertaking additional tasks as assigned by department managers and supervisors.
• Coordinating operations with other departments as necessary.
• Presenting a professional image to employees, guests, clients, owners, and investors.
• Reviewing and developing guest history records for personalized service enhancement.
• Protecting the confidentiality of guest, employee, and company information.

This job description reflects the essential functions of the position; it may not encompass all tasks that may be assigned.

Qualifications

Experience, Education, and Certifications

• A secondary school degree is preferred, along with a minimum of 2 years of experience in a service role.

Skills

• Proficient in basic language comprehension and usage for effective communication of information and ideas.
• Ability to read, comprehend, and write clear instructions, brief correspondences, and memos.
• Competent in performing basic numerical operations, including addition, subtraction, multiplication, and division.
• Strong proficiency in software applications, particularly the Microsoft Office suite (Word, Excel, PowerPoint) and hotel-specific platforms (e.g., MICROS Opera, Sabre/SYNXIS, Delphi, SUN).
• Ability to manage interactions with both internal and external customers while exhibiting patience, tact, and diplomacy.
• Fluency in English is required; proficiency in additional languages is preferred.

Additional Details

Physical Demands

• Capability to move throughout the business (standing, walking, kneeling, bending) for extended periods.
• Ability to perform repetitive movements with arms, hands, and wrists.
• Capacity to communicate ideas verbally and to perceive sounds.
• Ability to process visual information effectively.
• Manual dexterity and hand-eye coordination, including the ability to reach overhead.
• Regularly lifting, pushing, pulling, and carrying objects up to 50 pounds (25 kilograms).
• Flexibility to turn or twist body parts in a circular motion.
• Tolerance for exposure to varying temperatures, chemicals, and noise levels.

Additional Requirements

• Familiarity with lifestyle hotel products and guest services.
• Availability to work evenings, weekends, and holidays as required.

Job Posting Date: Tue, 14 Jan 2025 23:09:38 GMT

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