Scheduler-Corewell Health

Royal Oak, MI
November 15, 2024
Full Time
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Job Description

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Job Title: Scheduler

Company: Corewell Health

Location: Royal Oak, MI

Pay:

AI Pay Analysis: To accurately analyze the hourly rate for a “Scheduler” position in Royal Oak, MI, we need specific figures to compare against industry standards. Generally, as of 2023, Scheduler salaries in the Midwest typically range from $18 to $30 per hour, depending on experience, industry, and specific responsibilities. If the provided rate falls within this range or slightly above, it would be considered competitive; if it’s below, it may not align well with the market. For a thorough evaluation, please provide the hourly rate in question for a precise analysis.

Job description:

Responsible for managing patient scheduling, pre-registration, and insurance authorization for outpatient departments.

Essential Functions

  • Respond to calls from patients, physicians, office staff, and peers, assessing the urgency of situations and providing appropriate referrals as necessary.
  • Efficiently handle telephonic communications for the department by prioritizing, screening, and redirecting calls, as well as addressing inquiries, resolving routine matters, and taking messages.
  • Schedule all patient appointments using the SMS scheduling system and collaborate with management to achieve departmental goals.
  • Prepare and send confirmation letters to patients for appointments scheduled more than three days in advance, detailing the tests and necessary preparation.
  • Conduct various outpatient registrations with professionalism, accuracy, customer-focus, and timeliness.
  • Gather information from patient health insurance or managed care identification cards.
  • Ensure that all printers are stocked with necessary forms, which may involve lifting and carrying cases of these materials; demonstrate proficiency with all relevant software and hardware.
  • Liaise with individual physician offices and their managers to procure accurate scheduling information.
  • Execute tasks with skill and responsibility as assigned; be prepared to undertake higher-level responsibilities as needed.
  • Participate in all mandatory safety training programs, clearly outlining responsibilities related to general safety, departmental safety, and specific job-related hazards.
  • Adhere to hospital exposure control plans regarding blood-borne and airborne pathogens.
  • Exhibit respect and consideration for the dignity of all patients, families, visitors, and colleagues, fostering a professional and courteous environment.
  • Promote effective working relationships and collaborate effectively with the department/unit team and inter-departmentally to achieve organizational goals and objectives.
  • Oversee the TYSABRI Outreach: Unified Commitment to Health (TOUCH) program via the Biogen website.

Qualifications

Required

  • High School Diploma or equivalent.
  • A minimum of one year of experience in a healthcare setting, preferably in registration/scheduling, as a unit secretary, or in medical billing.
  • Typing proficiency of at least 30 words per minute.
  • Demonstrated customer service experience.
  • Prior telephone experience.

Preferred

  • One year of secretarial training or equivalent experience.
  • Familiarity with One Contact, Epic, Outlook, third-party validation insurance websites, and medical terminology.

As a team member at Corewell Health, you will play a vital role in delivering personalized healthcare to our patients, members, and communities. We are dedicated to nurturing and investing in our employees. Our exemplary teams consist of collaborators, leaders, and innovators who collectively strive to fulfill our mission—improving health, fostering humanity, and inspiring hope. Join a nationally recognized health system with a forward-thinking vision for ongoing advancement and excellence.

How Corewell Health Cares for You

We offer a comprehensive benefits package designed to meet your financial, health, and work-life balance goals. Benefits include an on-demand pay program powered by Payactiv, discounts on various services and products, optional identity theft protection, home and auto insurance, pet insurance, and traditional and Roth retirement options with service contributions and matching savings.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and the community. We require a drug-free workplace and compliance with vaccination requirements for those in on-site or hybrid roles. We are also committed to supporting prospective team members in need of reasonable accommodations for the application process or their roles, ensuring equal benefits and privileges of employment for individuals with disabilities, pregnancy, or sincerely held religious beliefs.

Corewell Health provides equal employment opportunities to all qualified individuals without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

We foster an interconnected, collaborative culture where all employees are encouraged to bring their authentic selves to work. As a health system, we advocate for equity in our care for patients, communities, and each other. From workshops aimed at developing cultural intelligence to inclusion resource groups for community and empowerment, we are committed to furthering our values of diversity, equity, and inclusion in all our endeavors. We invite those who share this commitment to join our team.

For assistance with the application process, please contact us at 616.486.7447.

Job Posting Date: Fri, 15 Nov 2024 08:24:54 GMT

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