Selling and Support Captain, Lakeside – Full Time-Macy’s

Job Description

Job Title: Selling and Support Captain, Lakeside – Full Time

Company: Macy’s

Location: Sterling Heights, MI

Pay:

AI Pay Analysis: To provide an accurate analysis of the hourly rate for the “Selling and Support Captain” role in Sterling Heights, MI, it’s essential to consider the industry standards for similar positions, which typically fall within retail or customer service sectors. For such roles, hourly wages can vary widely based on factors such as experience, company size, and specific responsibilities. As of my last knowledge update in October 2023, competitive hourly rates in this field often range from $15 to $25, depending on the complexity of the job and the demand in the local labor market. A thorough comparison of the offered rate against these benchmarks, as well as considering the local cost of living and employment trends, would provide a clearer picture of its competitiveness. Therefore, if the offered rate falls within or above this range, it would generally align with industry standards, suggesting it is competitive for the Sterling Heights area.

Job description:
Are you prepared to showcase your exceptional self in the workplace? At Macy’s, Inc., we are committed to forging a brighter future through bold representation for all. This commitment is embodied in our Mission Every One. We recognize and value the uniqueness of each individual, investing in their growth, pride, and satisfaction. By encouraging our team members to bring their authentic selves to work, we cultivate a richer array of ideas and energy that benefits everyone. Our achievements hinge on the collaboration of extraordinary colleagues working together.

As a Selling and Support Captain, you will serve as both a customer advocate and a role model for your peers. In this elevated hourly position, you will demonstrate expertise in customer satisfaction, merchandising, and brand loyalty while driving results through promotional and omni-channel selling initiatives. Reporting to a People Leader, you will play a crucial role in articulating expectations and priorities to your colleagues. Opportunities for advancement include roles such as Personal Stylist or Sales and Customer Experience Manager.

What we can offer you:
– An inclusive, challenging, and enjoyable work environment.
– The empowerment to contribute meaningful work with visible outcomes.
– Comprehensive coverage across medical, dental, vision, and retirement benefits.
– Access to an Employee Assistance Program that offers mental health and financial literacy resources.
– Fully-funded educational benefits that may cover 100% of tuition, books, and fees.
– Merchandise discounts.
– Participation in Colleague Resource Groups (CRGs) and community engagement opportunities.

What you will do:
– Depending on your Captain assignment, you may manage customer orders, merchandising, process new products, or oversee the selling floor to deliver exceptional customer service.
– Lead colleagues in executing and completing assigned tasks.
– Advocate for customers by embodying our values and providing immediate feedback to enhance their experience.
– Maintain a high level of customer service through effective problem-solving and customer-focused resolutions.
– Elevate the in-store experience by promoting our Macy’s mobile app.
– Collaborate with People Leaders to plan and monitor overall store activities throughout the day.
– Continuously provide feedback to People Leaders that enhances customer experiences and streamlines our processes.
– Perform opening and closing procedures, including managing the alarm system and settling registers.
– Lead and ensure adherence to our best-in-class merchandise standards.
– Educate colleagues on point-of-sale technology and related applications to support the selling and fulfillment of customer orders.

Who you are:
– Committed to upholding Macy’s dedication to the principles of diversity, inclusion, and respect, aspiring to achieve these ideals daily with every customer and associate.
– Available with flexibility in scheduling, including days, evenings, weekends, and holidays, exhibiting regular attendance and punctuality.
– Proficient in effective communication with customers and in providing clear guidance to colleagues.
– A self-starter, quickly adapting to evolving customer expectations and needs.
– Resourceful, capable of adjusting to shifting priorities and deadlines.
– Possessing 1-2 years of direct retail experience is preferred.
– Holding a high school diploma or equivalent.

Essential Physical Requirements:
– Ability to stand or walk for prolonged periods (at least two consecutive hours).
– Frequent use of computer systems and handheld electronic devices.
– Capacity for reaching (including above eye level), crouching, kneeling, stooping, and distinguishing colors.
– Ability to lift and move items weighing up to 30 lbs.

Currently, it is an exciting time to consider a career with Macy’s as we focus on delivering memorable experiences for every customer, whether their journey begins online or in-store. Opportunities across Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and more allow you to express your creativity and commitment to excellence, advance your career, and make a significant impact on both your colleagues and customers.

Bring your creativity, energy, and ideas to the Macy’s team—apply today!

This job description is not exhaustive and may not be applicable to employees covered by a collective bargaining agreement. Macy’s Inc. reserves the right to modify this job description at any time. Macy’s Inc. is an Equal Opportunity Employer, dedicated to fostering a diverse and inclusive work environment.

Job Posting Date: Mon, 25 Nov 2024 06:53:27 GMT

Apply now!