Senior Engineer, ServiceNow-Ensemble Health Partners

Job Description

Job Title: Senior Engineer, ServiceNow

Company: Ensemble Health Partners

Location: Cincinnati, OH

Pay: $100600 – 192900 per year

AI Pay Analysis: The hourly rate translating to an annual salary ranging from approximately $100,600 to $192,900 for a “Senior Engineer, ServiceNow” role in Cincinnati, OH, is competitive and aligns well with industry standards. As of my last update, salaries for Senior ServiceNow engineers typically range from $100,000 to $180,000, depending on factors such as experience, certifications, and specific job responsibilities. Thus, the offered range reflects the demand for skilled professionals in the ServiceNow ecosystem and is on the higher end for the Cincinnati market, which is generally less expensive than coastal tech hubs. Overall, this compensation appears attractive for prospective candidates in this field within the region.

Job description:

Thank you for considering a career at Ensemble Health Partners. Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions, serving health systems, hospitals, and affiliated physician groups nationwide. We are committed to keeping communities healthy by ensuring the vitality of hospitals. Recognizing that healthcare requires a personal touch, we believe every interaction should be meaningful, which is why our employees are at the heart of our organization. By empowering our teams to challenge the status quo, we foster an environment where they can make a significant impact.

The Opportunity:
We are looking for a highly skilled Senior ServiceNow Administrator to join our dynamic team. This role is vital for the ongoing administration, configuration, and maintenance of our ServiceNow platform, which supports our organization’s IT Service Management (ITSM) needs. The successful candidate will ensure the performance, reliability, and security of our ServiceNow instance while working closely with cross-functional teams to deliver high-quality solutions that align with business requirements.

Key Responsibilities:

• Oversee the management and maintenance of the ServiceNow platform, including configuration, customization, and administration tasks.
• Design, develop, and implement new features, modules, and functionalities within ServiceNow to streamline business processes and workflows.
• Collaborate with stakeholders to gather requirements, analyze business needs, and translate them into technical solutions within the ServiceNow platform.
• Configure and integrate ServiceNow with third-party applications and systems to ensure seamless data flow and interoperability.
• Conduct system upgrades, patches, and enhancements in accordance with industry best practices and company policies.
• Monitor system performance, troubleshoot issues, and implement corrective measures to maintain optimal uptime and availability.
• Create and maintain comprehensive technical documentation, including system architecture diagrams, process workflows, and configuration details.
• Provide mentorship, guidance, and support to other technical team members.
• Stay updated on emerging ServiceNow features, capabilities, and best practices, and recommend innovative solutions for continuous improvement.
• Work collaboratively with the IT security team to implement and uphold robust security controls, access controls, and compliance standards within the ServiceNow platform.

Qualifications:

• A minimum of 5 years of experience as a ServiceNow Administrator, demonstrating a successful track record of platform implementations and support.
• ServiceNow Certified System Administrator (CSA) certification is required; additional certifications such as Certified Implementation Specialist (CIS) or Certified Application Developer (CAD) are advantageous.
• Extensive knowledge of ServiceNow platform capabilities, modules, and functionalities, including Incident Management, Change Management, Service Catalog, and Reporting.
• Strong understanding of IT Service Management (ITSM) processes, frameworks, and best practices (ITIL).
• Proficiency in JavaScript, HTML, CSS, and other web technologies for ServiceNow customization and development.
• Experience with integration technologies such as REST, SOAP, and MID Server.
• Excellent analytical, problem-solving, and troubleshooting skills, with meticulous attention to detail.
• Strong communication, collaboration, and interpersonal skills, with the ability to engage effectively with stakeholders at all organizational levels.
• Proven ability to operate independently as well as part of a team in a fast-paced, dynamic environment.

This position offers a competitive salary range between $100,600 – $192,900, based on experience. Compensation decisions take various job-related factors into account, including geographic location, knowledge, skills, relevant experience, education, licensure, internal equity, and time in position. Typically, the entry rate of pay does not fall at the minimum or maximum of the role’s range.

Join an award-winning company recognized for excellence in the healthcare industry, having received accolades such as "Best in KLAS" from 2020 to 2022, and various Top Workplaces awards in 2022 for culture and innovation.

At Ensemble, we prioritize the empowerment of our associates, providing them with the necessary tools and resources to thrive. We offer a comprehensive benefits package to support the physical, emotional, and financial well-being of you and your family, which includes healthcare, time off, retirement, and well-being programs.

Our culture fosters collaboration, growth, and innovation, ensuring that associates can do their best work and be their authentic selves. We are committed to professional development, offering opportunities for certification and tuition reimbursement. Recognition programs are in place to reward employees who exceed expectations.

Ensemble Health Partners is an equal employment opportunity employer. We do not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information, or any other basis protected by applicable laws. We also prohibit harassment based on any of these protected categories.

We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If you require accommodation during the application process, please contact us.

This posting addresses state-specific requirements to provide pay transparency, acknowledging the various factors involved in compensation decisions.

Job Posting Date: Sun, 26 Jan 2025 03:44:42 GMT

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