Senior Events Manager-Marriott

Job Description

Job Title: Senior Events Manager

Company: Marriott

Location: Dearborn, MI

Pay: $60000 – 77000 per year

AI Pay Analysis: The hourly rate for a Senior Events Manager in Dearborn, MI, translating to an annual salary between approximately $60,000 and $77,000, is competitive within the industry, although it may vary based on specific factors such as the company, the scale of events managed, and years of experience. According to salary data from sources like the Bureau of Labor Statistics and industry surveys, the typical salary for similar roles in the Midwest can range from $55,000 to over $90,000 per year, with the average often falling between $60,000 and $80,000. Therefore, the proposed salary for this role generally aligns well with industry standards, making it a reasonable offer for qualified candidates in the area.

Job description:

Prepares comprehensive event documentation and collaborates with Sales, property departments, and customers to deliver consistent, high-quality service throughout the pre-event, event, and post-event phases. This role focuses on managing complex events, ensuring a seamless transition from sales to service and back to sales. Identifies opportunities to enhance revenue through up-selling and offering enhancements to create extraordinary events. Represents and supports the Director of Event Management or Director of Event Planning and Operations in their absence, serving as the primary point of contact for event planners on property and responsible for their overall experience.

Candidate Profile
Education and Experience

• High school diploma or GED with a minimum of 2 years of experience in event management or a related professional area.
• Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related field, with no prior work experience required.

Core Work Activities
Executing Event Operations

• Develops solutions and suggests alternatives when necessary.
• Leads pre-event and post-event meetings for assigned groups.
• Identifies operational challenges related to assigned groups and collaborates with property staff and customers to implement solutions.
• Manages customer budgets to optimize revenue while fulfilling customer needs.
• Oversees customer experiences from initial file turnover through the post-event phase until handover back to sales.
• Conducts pre- and post-event meetings as necessary to discuss group requirements and feedback.
• Manages group room blocks and meeting spaces for designated groups.
• Ensures adherence to all standards, policies, and procedures.
• Celebrates achievements and publicly acknowledges team contributions.

Executing the Sales and Marketing Strategy

• Engages in up-selling products and services throughout the event lifecycle.
• Participates in customer site inspections and supports the sales process as needed.
• Acts as a liaison between field sales representatives and customers during the entire event process.

Managing Profitability

• Oversees revenue and profitability associated with events.
• Projects group sleeping room and event revenue (including catering and audio-visual) for assigned groups.
• Reviews billing and payment processes with clients.

Providing Exceptional Customer Service

• Interacts with guests to gather feedback on product quality and service levels.
• Addresses guest issues and complaints effectively.
• Maintains a visible presence with customers throughout the event process.
• Conducts follow-ups with customers after events.
• Welcomes customers during the event phase and transitions them to the Event Operations team for the execution of details.
• Strives to enhance service performance continuously.
• Sets a positive example for guest relations and reviews comment cards and guest satisfaction metrics with associates.
• Coordinates and communicates event details both verbally and in writing with internal and external customers.

The salary range for this position is between $60,000 to $77,000 annually. Marriott offers a bonus program, comprehensive healthcare benefits, a 401(k) plan with up to a 5% company match, an employee stock purchase plan with a 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings accounts (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and various wellness benefits. Additional incentives, such as stock awards and deferred compensation plans, may be available. Benefits and compensation may be subject to general eligibility, waiting periods, contributions, and other requirements and conditions.

Compensation and benefits information is provided as of the posting date. Marriott reserves the right to adjust compensation and benefits at any time, with or without notice, in accordance with applicable law.

Marriott International is an equal opportunity employer. We are committed to building a diverse workforce and fostering an inclusive, people-first culture. We do not discriminate based on any protected basis, including disability, veteran status, or any other basis protected by applicable law.

About the Team: The Autograph Collection comprises a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each property is carefully selected for its quality, originality, and distinctive character, aiming to provide travelers with a range of enriching experiences that align with their individual style and desires. The Autograph Collection targets travelers known as The Individualist, who view travel as a means to enhance their personal narrative. Joining the Autograph Collection means being part of a diverse portfolio within Marriott International, where you can perform at your best, find your purpose, connect with a remarkable global team, and develop into the best version of yourself.

Job Posting Date: Thu, 14 Nov 2024 05:35:22 GMT

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