Senior Guest Services Manager-Coborn’s

Houghton, MI
February 5, 2025
Full Time
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Average Pay*: $18 - $25
*average hourly rate for this position in your area
Deadline date:
$30 - $30

Job Description

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Job Title: Senior Guest Services Manager

Company: Coborn’s

Location: Houghton, MI

Pay: $30 per hour

AI Pay Analysis: An hourly rate of $30 for a “Senior Guest Services Manager” in Houghton, MI, seems below the national average for this role, which typically ranges from $40 to $60 per hour depending on experience, location, and the specific responsibilities involved. Given that Houghton is a smaller city, wages may be slightly lower than urban areas, but this rate may still be considered uncompetitive. In addition to base pay, factors such as benefits, work environment, and job responsibilities should be assessed for a holistic understanding of compensation in this role. Therefore, while the rate reflects entry to mid-level pay, it may not attract highly experienced professionals in this field.

Job description:

Join our team as the Senior Guest Services Manager (Customer Service/Front End Department Manager). We are seeking an individual who is enthusiastic about providing leadership and guidance to the front-end team while upholding exceptional standards of guest service across all front-end operations. This role is responsible for the comprehensive supervision, training, coaching, and professional development of front-end team members, including cashiers, baggers, cart pushers, customer service desk personnel, and self-checkout representatives. Working alongside your Guest Services Manager assistant, you will oversee the efficient functioning of the front-end department, which includes cash registers, bookkeeping, parcel pickup, the cart room, click and collect services, and parking lot management.

Requirements:

  • Must be at least 18 years of age.
  • Previous retail or customer service experience is preferred.

At Coborn’s, Inc., we value diversity and believe that a team composed of individuals with varied backgrounds, beliefs, experiences, and perspectives fosters innovative thinking and cultivates new opportunities. We are an Equal Employment Opportunity/Affirmative Action Employer and encourage all qualified individuals, including minorities, females, veterans, and individuals with disabilities, to apply.

Why Join Us?
Our dedicated employees strive to inspire happiness, promote healthy living, and simplify experiences for our guests, one interaction at a time. Coborn’s offers a vibrant and enjoyable work environment, with continual opportunities for career advancement and competitive benefit packages, ensuring a bright future for all employee owners.

We proudly provide a comprehensive range of benefits for both full-time and part-time employees, including:

  • A 10% Employee Discount (for the employee and their immediate household). If you work at a location with a coffee shop, enjoy discounts there as well!
  • DailyPay, allowing employees to access their earnings before payday.
  • Paid Time Off (PTO/Vacation) and Paid Floating Holidays, with additional pay for hours worked on recognized company holidays.
  • Sunday Premium Pay, offering an additional $1 per hour for Sunday shifts.
  • Paid Military Leave.
  • Health and Wellness Programs, along with resources to support employee well-being.
  • Employee Assistance Program (EAP), providing unlimited access to legal, financial, and work-life services, plus up to five complimentary in-person counseling sessions each year.
  • Opportunities for Career Growth and Development, equipped with the necessary tools and resources.
  • 401(k) plan options, including a match of up to 20% of the first 5% contributed.
  • Participation in the Employee Stock Ownership Program (ESOP).
  • Additional Voluntary Benefits, including Vision, Accident, and Critical Illness Insurance.

For those hired or promoted to full-time positions, additional benefits include Medical & Dental Insurance, Health Savings Account (HSA), Flexible Spending Account (FSA), Tuition Reimbursement, Adoption Reimbursement, Paid Family Caregiver Leave, as well as company-sponsored Term Life Insurance, Accidental Death & Dismemberment Insurance, and Short-Term & Long-Term Disability Insurance.

As a member of our team, you can also anticipate:

  • Flexible scheduling that accommodates various personal commitments and activities.
  • A culture of recognition that encourages employees to appreciate one another for their contributions. We even have an app to facilitate this!
  • Growth Opportunities designed for motivated individuals aiming to be part of our future leadership.

We are dedicated to celebrating employee ideas and fostering creative innovations, aiming for continuous growth and a dynamic environment that embraces diversity. We invite you to join us in realizing our vision to “Be Remarkable!” Apply today!

Starting pay will be determined by several factors, including the candidate’s experience, qualifications, skills, education, and geographic location.

Pay Range: USD $19.00 – USD $30.00 per hour.

Job Posting Date: Wed, 05 Feb 2025 06:18:52 GMT

Apply now!

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