Senior Supervisor, Personal Injury Protection Litigation Claims-Michigan Farm Bureau

Job Description

Job Title: Senior Supervisor, Personal Injury Protection Litigation Claims

Company: Michigan Farm Bureau

Location: Lansing, MI

Pay: $94915 per year

AI Pay Analysis: The hourly rate equivalent for an annual salary of $94,915 is approximately $45.63 per hour (based on a standard 40-hour workweek). In terms of competitiveness, this salary appears to be within the typical range for a Senior Supervisor in Personal Injury Protection Litigation Claims, particularly given the complex nature of the role that often involves oversight of legal claims processes and team management. According to data from industry compensation reports and local salary surveys in Lansing, MI, similar positions typically offer salaries ranging from around $80,000 to $110,000 annually. Therefore, the offered rate is generally competitive and aligns well with industry standards for this role in the region.

Job description:
To support the Manager of the Michigan Assigned Claims Plan (MACP) and Special Investigations Unit (SIU) in overseeing all functions of the Litigation Personal Injury Protection (PIP) Claims Unit, this role aims to ensure the prompt and efficient management and resolution of PIP claims. The Senior Supervisor will be responsible for the establishment and maintenance of quality control measures related to claim processing activities by both staff and defense counsel in relation to PIP losses. This position will also play a crucial role in assessing and implementing best practices and industry benchmarks to enhance customer service, while serving as a liaison with other organizational divisions.

Key Responsibilities:

– Collaborate with the MACP and SIU manager in the planning, organization, and management of all claims and clerical functions within the Litigation PIP Claims Unit, positively impacting overall company profitability.
– Deliver high-quality service to insured clients and assist in the risk selection and retention process through an effective field service operation.
– Research, implement, and monitor processes to ensure successful and consistent delivery of service standards. Stay informed about technological advancements that empower the team to perform their duties efficiently.
– Perform regular audits of litigation PIP claim files to ensure compliance with company policies, procedures, and reserving practices, reporting any discrepancies to the MACP and SIU manager. Make recommendations for adjustments to ensure timely and fair resolution of claims while maintaining field service inspection quality.
– Foster a workplace culture that values, appreciates, and empowers team members to contribute to organizational improvement. Encourage knowledge sharing and collaboration among team members.
– Recruit and retain qualified staff, and establish performance metrics to reward excellence. Oversee the performance review process and actively participate in staff selection, promotion, disciplinary actions, and termination in line with corporate policies. Communicate clear expectations and performance standards.
– Design and implement a departmental training program by utilizing both internal and external resources to establish training objectives. Assess outcomes focusing on effectiveness and consistency, identifying opportunities for further development within the department and the broader division.

Qualifications:

Required:
– A Bachelor’s degree in insurance, business, communications, or a related field, or equivalent experience.
– At least ten years of claims experience, particularly in managing complex claims.
– A minimum of five years of supervisory experience in claims with a strong emphasis on customer service.
– Relevant litigation experience or equivalent qualifications.
– A valid driver’s license and an acceptable driving record is mandatory.
– Possession or pursuit of relevant insurance designations such as AIC, CPCU, or similar.

Preferred:
– Experience with reinsurance is advantageous.

Farm Bureau of Michigan provides flexible work options, including in-office, hybrid, and remote arrangements, tailored to the selected candidate’s location and qualifications. We offer a comprehensive benefits package, including medical, dental, vision, and 401K options.

All qualified applicants will receive unbiased consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Compensation: $94,915 – $121,537 annually.

Job Posting Date: Thu, 31 Oct 2024 05:05:12 GMT

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