Server Assistant – Big E’s Downtown GR-Suburban Inns

Grand Rapids, MI
April 12, 2025
Part Time
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Average Pay*: $10 - $12
*average hourly rate for this position in your area
Deadline date:
$12 - $12

Job Description

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Job Title: Server Assistant – Big E’s Downtown GR

Company: Suburban Inns

Location: Grand Rapids, MI

Pay: $12.48 per hour

AI Pay Analysis: The hourly rate of $12.48 for a Server Assistant position at Big E’s Downtown GR in Grand Rapids, MI, is generally below the average for similar roles in the area. As of 2023, server assistants and similar positions in service and hospitality typically earn between $13 and $15 per hour, depending on experience and establishment type, with some higher-end venues paying even more. Additionally, minimum wage laws in Michigan and any supplemental tips that might apply to server positions could also influence overall compensation, suggesting that while $12.48 may be in line with or slightly above minimum wage, it may not be competitive when considering the cost of living and the expected earnings in the service industry in Grand Rapids. Thus, from an industry standards perspective, this rate may not attract a large pool of qualified candidates.

Job description:

Big E’s offers a dynamic and fast-paced work environment brimming with opportunities for personal and professional growth. Join our outstanding team in the Food and Beverage and Hospitality Industries!

Host:
Starting wage: $12.48/hr plus participation in the tip pool.

Host Benefits Include:

  • Discounts for hotel and restaurant services
  • Earned Paid Time Off available for all team members
  • Health, vision, dental, and life insurance for full-time team members
  • Flexible scheduling options
  • Paid holidays
  • 8 hours of paid volunteer time annually
  • Opportunities for advancement and professional development
  • Monetary recognition program
  • Employee referral program with financial incentives
  • 100% paid maternity, paternity, or adoption leave for those eligible under FMLA
  • Employee Assistance Program (EAP) through Pine Rest, offering three free counseling sessions, online resources, and access to legal, financial, and elder care consultations

Position Summary:
As a Host, you will be responsible for extending a warm welcome and expressing gratitude to all guests. You will coordinate the flow of guests throughout the restaurant in an organized and timely manner, adhering to Suburban Inns’ Core Values, local health regulations, and Big E’s standards. Your goal will be to exceed guest expectations and ensure complete satisfaction.

Essential Functions:

  • Greet all guests warmly and positively, engaging in conversation to make them feel valued and welcome
  • Welcome guests upon arrival and thank them upon departure, including holding the door when possible
  • Assign suitable tables to guests based on their needs and maintain balance in server rotation
  • Assist with table service tasks, including:
    • Refilling beverages
    • Clearing dishes from tables
    • Fetching and delivering items for guests
    • Pre-bussing, clearing, and cleaning tables
    • Disinfecting menus
    • Answering phone calls, taking reservations, and facilitating to-go orders
    • Ensuring restrooms are clean and well-stocked
    • Maintaining the Server Assistant stand with ample supplies (crayons, kids menus, regular menus, etc.)
    • Complying with all Suburban Inns processes
    • Demonstrating consistent and reliable attendance
    • Performing additional duties as assigned by management

Position Requirements:

  • Minimum Knowledge: Ability to interpret and analyze information; basic arithmetic skills; strong communication skills
  • Formal Education and Job-Related Experience: None required
  • Licenses, Certifications, and Registrations: None required
  • Work Schedule: Must be available for a varied schedule including days, evenings, nights, holidays, and weekends based on business needs
  • Required Travel: Position does not require travel to other Suburban Inns properties; work is performed entirely on location.

Uniform and Appearance Guidelines:
Uniform: A uniform shirt and name tag will be provided. Team members are expected to provide approved black slacks or jeans (within company guidelines) and black, closed-toe, non-slip shoes.

Appearance: Only visible earrings in the ears are permitted, or they must be covered during shifts. Hair should be well-groomed. This policy will be enforced by the supervising authority, without discrimination against any protected characteristics, including race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and others. The Director of Operations retains the authority to override decisions made by the supervisor regarding these guidelines.

Job Posting Date: Wed, 09 Apr 2025 05:01:00 GMT

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