Server Assistant – Big E’s Sports Grill Holland-Suburban Inns

Holland, MI
March 24, 2025
Part Time
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Average Pay*: 10 to 15
*average hourly rate for this position in your area
Deadline date:
$12 - $12

Job Description

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Job Title: Server Assistant – Big E’s Sports Grill Holland

Company: Suburban Inns

Location: Holland, MI

Pay: $12.48 per hour

AI Pay Analysis: The hourly rate of $12.48 for a Server Assistant at Big E’s Sports Grill in Holland, MI, is slightly below the average wage for similar positions in the hospitality industry, particularly in the Midwest region. As of late 2023, Server Assistants typically earn between $13 and $15 per hour, depending on experience and location, with some establishments offering tips which can significantly increase overall earnings. Given that Holland is not a major metropolitan area, the cost of living is relatively lower, but the rate may still be considered less competitive, especially when factoring in the rising wages in the service sector driven by labor shortages. Therefore, while it could be acceptable for entry-level positions, it may need adjustment to attract and retain more experienced staff in this tight labor market.

Job description:

Big E’s offers a vibrant and dynamic work environment, presenting numerous opportunities for personal and professional development. We invite you to become part of the finest team in the Food and Beverage and Hospitality Industries.

The starting wage is $12.48 per hour, plus participation in a tip pool.

As a Server Assistant, your primary responsibilities will include extending a warm greeting and a sincere thank you to all guests, as well as effectively managing the flow of guests throughout the restaurant’s sections in an organized and timely manner. This role requires adherence to Suburban Inns’ Core Values, local health department regulations, and the standards set forth by Suburban Inns and Big E’s. Your commitment to going above and beyond to ensure complete guest satisfaction is essential.

Benefits Include:

  • Discounts applicable for hotel and restaurant services
  • Earned Paid Time Off for all team members
  • Comprehensive insurance options (health, vision, dental, and life) for full-time team members
  • Flexible scheduling to accommodate personal needs
  • Holiday pay
  • Eight hours of paid volunteer time annually
  • Opportunities for advancement and professional growth
  • Monetary recognition program
  • Monetary referral program
  • Fully paid maternity, paternity, or adoption leave for eligible employees under FMLA
  • Employee Assistance Program (EAP) through Pine Rest, which includes three complimentary counseling sessions, access to an online library, and consultations for legal, financial, and elder care needs

Essential Functions Include:

  • Greet all guests with a friendly and positive demeanor, engaging with them in a manner that fosters personal connections and conveys their value.
  • Welcome guests upon entry and extend gratitude upon their departure, offering assistance with doors when possible.
  • Assign guests to appropriate tables based on their needs and the server rotation to ensure equitable table distribution.
  • Assist with a variety of table service tasks, including:
    • Refilling beverages
    • Clearing dishes from tables
    • Fetching and delivering items as needed
    • Pre-bussing tables and ensuring they are clean
    • Sanitizing menus
    • Answering phone calls, managing reservations, and executing to-go orders
    • Monitoring the cleanliness and stock of restrooms
    • Maintaining a well-stocked Server Assistant stand with necessary supplies (e.g., crayons, kid menus)
    • Consistently demonstrating excellent attendance
    • Completing any additional duties as assigned by management

Position Requirements:

  • Minimum Knowledge: Capability to interpret and extract information, coupled with basic arithmetic skills. Strong communication abilities are essential.
  • Formal Education and Job-Related Experience: No formal education or prior experience required.
  • License, Registration, and/or Certification: None required.
  • Work Schedule: The role typically requires flexibility with day, evening, night, holiday, and weekend shifts, which will vary based on business demands.
  • Required Travel: This position does not involve travel to other Suburban Inns locations; all responsibilities are fulfilled on-site.

Uniform and Appearance Guidelines:

  • Uniform: A uniform shirt and nametag will be provided. Team members are responsible for personal pants and shoes that align with Suburban Inns specifications. Acceptable pants include black slacks or dark-wash jeans without holes (yoga-style pants are not permitted). Shoes must be black, close-toed, and non-slip.
  • Appearance: Hair should be well-groomed. All facial piercings and tattoos not covered by the uniform must receive management approval. Offensive tattoos or those deemed inappropriate based on racial, sexual, religious, ethnic, or sensitive characteristics must remain concealed. This appearance policy will be enforced by the supervisor, with oversight from the Vice President of Operations, who holds final authority on decisions regarding compliance.

Job Posting Date: Sat, 22 Mar 2025 04:48:14 GMT

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