Server – Big E’s Sports Grill Holland-Suburban Inns

Holland, MI
November 9, 2024
Part Time
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Job Description

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Job Title: Server – Big E’s Sports Grill Holland

Company: Suburban Inns

Location: Holland, MI

Pay:

AI Pay Analysis: To analyze the hourly rate for the role of “Server” at Big E’s Sports Grill in Holland, MI, it would be essential to compare it to the average wage for servers in similar establishments in the area, which typically ranges from $12 to $16 per hour, excluding tips. In Michigan, the minimum wage for servers, who often earn tips, is lower than the standard minimum wage, currently set at $9.87 per hour, but they can earn significantly more when tips are included. If the advertised rate falls within or above this range, it can be considered competitive. Additionally, factors such as the restaurant’s reputation, the level of service expected, and local demand for hospitality jobs can also impact this competitiveness. To provide a more accurate analysis, specific hourly wage data is needed, but maintaining pay in alignment with industry standards plus the potential for tips will generally ensure the role remains appealing to prospective employees.

Job description:

Big E’s offers a dynamic and fast-paced work environment, presenting numerous opportunities for skill development and career advancement. We invite you to join our exceptional team within the Food and Beverage and Hospitality Industries!

Starting wage: $3.93/hour plus Tips

As a Server, you will play a pivotal role in delivering outstanding food and beverage service to our guests. You will be expected to adhere to local health department regulations, uphold Suburban Inns/Big E’s standards, embody Suburban Inns’ Core Values, and consistently strive to ensure guest satisfaction.

Benefits Include:

  • Employee and Friends & Family discounts on hotel stays and dining.
  • Earned Paid Time Off available for all team members.
  • Comprehensive insurance options (health, vision, dental, life) for full-time team members.
  • Flexible scheduling to accommodate work-life balance.
  • Holiday pay.
  • 8 hours of paid volunteer time annually.
  • Opportunities for advancement and professional growth.
  • Monetary recognition program for exceptional performance.
  • Monetary referral program.
  • 100% paid maternity/paternity or adoption leave for qualifying employees under FMLA.
  • Employee Assistance Program (EAP) through Pine Rest, which includes three free counseling sessions, access to an online library, and consultations for legal, financial, and elder care matters.

Position Summary:
You will be responsible for providing attentive food and beverage service to all guests while ensuring compliance with health standards, adhering to Suburban Inns’ Core Values, and taking initiative to ensure complete guest satisfaction.

Essential Functions:

  • Greet guests warmly and positively. Engage with them through inquiries to foster personal connections and make them feel welcome and valued.
  • Prepare your section prior to peak meal times by cleaning tables and chairs, wiping surfaces, and ensuring condiment shakers are filled.
  • Accurately obtain and relay guest orders while adhering to Big E’s service standards.
  • Confirm proper identification for all guests ordering alcoholic beverages, ensuring they meet the legal drinking age.
  • Mitigate potential liability by responsibly addressing issues related to excessive drinking, including offering alternatives or suggesting transportation for intoxicated guests, in alignment with TIPS training.
  • Accurately verify and present guest bills.
  • Process all cash and credit card transactions in accordance with standard operating procedures.
  • Promptly communicate any guest complaints to a supervisor while also following the One More Step guidelines to address and resolve issues proactively.
  • Complete assigned shift tasks, including pre-bussing tables and assisting colleagues as needed.
  • Carry out closing shift responsibilities and manage daily patio setup and breakdown during the season.
  • Adhere to all Suburban Inns Processes.
  • Maintain a record of regular attendance.
  • Perform additional duties as assigned by management.

Position Requirements:

  • Minimum Knowledge: Ability to interpret and process information and perform basic arithmetic. Strong communication skills are essential.
  • Education and Experience: No formal education or prior job-related experience is required.
  • Certification: TIPS or ServSafe Alcohol Certification is required, which may be completed upon hire.
  • Work Schedule: This role may involve varying shifts, including days, evenings, nights, holidays, and weekends, based on business demands.
  • Travel: This position does not require travel to other Suburban Inns properties or client locations; work is conducted on-site.

Uniform and Appearance Guidelines:

  • Uniform: A shirt and nametag will be provided. Team members are responsible for wearing pants and shoes that meet Suburban Inns specifications. Accepted pants include black slacks or dark wash jeans (no holes, yoga-style pants not permitted), and shoes must be black, close-toed, and non-slip.
  • Appearance: Hair should be well-groomed. All facial piercings and tattoos that are not covered by the uniform must receive management approval. Tattoos with offensive connotations are strictly prohibited and must remain covered. This policy is enforced by the position’s supervisor and is subject to review by the Vice President of Operations.

Job Posting Date: Sat, 09 Nov 2024 06:24:59 GMT

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