Service Desk Analyst Tier 1-Vaco

Dublin, OH
March 31, 2025
Full Time
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Average Pay*: 15 - 25
*average hourly rate for this position in your area
Deadline date:
$20 - $12

Job Description

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Job Title: Service Desk Analyst Tier 1

Company: Vaco

Location: Dublin, OH

Pay: $20 – 25 per hour

AI Pay Analysis: The hourly rate of $20 to $25 for a “Service Desk Analyst Tier 1” position in Dublin, OH, falls within the typical range for entry-level IT support roles. According to recent industry standards, salaries for Tier 1 Service Desk Analysts in similar regions often vary from $18 to $30 per hour, depending on factors such as experience, certifications, and specific employer metrics. Therefore, the offered rate is competitive and aligns well with the local market, providing a reasonable compensation benchmark for entry-level IT support positions in the area.

Job description:

As a Service Desk Analyst, you will play a vital role in maintaining operational efficiency and ensuring an uninterrupted technology experience for employees throughout the organization. By skillfully managing the ticket queue, troubleshooting essential systems, and addressing end-user needs, you will help minimize downtime and boost productivity. Your proactive support will foster a secure and optimized IT environment, enabling teams to concentrate on their core business activities.

Essential Duties and Responsibilities:

  • Manage and prioritize incoming requests through the ticketing system, ensuring prompt responses and resolutions.
  • Execute basic Active Directory tasks, including password changes, account updates, assigning users to appropriate organizational units (OUs), and managing group memberships.
  • Oversee security badge management using access control platforms, ensuring adherence to compliance standards.
  • Provide fundamental troubleshooting for phone systems to facilitate effective communication.
  • Address and resolve basic issues related to communication platforms for end users.
  • Troubleshoot conference room equipment and deliver end-user training to ensure seamless meeting experiences.
  • Assist with VPN troubleshooting and handle the installation/setup of VPN software for users as required.
  • Undertake additional job responsibilities as assigned.

Skills/Experience Required:

  • Education: An associate degree in information systems or a related field is preferred; a high school diploma or equivalent is required.
  • Proficient in using ticketing systems, preferably Freshservice.
  • Familiar with Active Directory management, including password resets and account updates.
  • Knowledgeable in security access systems, such as EntraPass Web.
  • Possess basic troubleshooting skills for phone systems and email security tools like Mimecast.
  • Capable of providing user support and training for conference room equipment.
  • Understanding of VPN software installation and troubleshooting, particularly Global Protect.
  • Exhibit excellent communication and customer service skills.
  • Ability to manage multiple tasks effectively and prioritize in a dynamic environment.

Job Posting Date: Sun, 30 Mar 2025 07:17:03 GMT

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