Service Response Center Manager 2-Sodexo

Job Description

Job Title: Service Response Center Manager 2

Company: Sodexo

Location: Cincinnati, OH

Pay: $54100 – 81950 per year

AI Pay Analysis: The hourly rate for the “Service Response Center Manager 2” role, translating to an annual salary range of approximately $54,100 to $81,950, falls within a competitive spectrum for similar managerial positions in the customer service and operational management sectors in Cincinnati, OH. According to industry data, median salaries for service center managers in the region typically range from $60,000 to $90,000, depending on experience and company size. Thus, this range appears to be aligned with local market conditions, especially when considering the base plus potential bonuses, making it relatively attractive for candidates with the required skills and experience. However, the ultimate competitiveness may depend on additional factors like benefits, company culture, and career advancement opportunities.

Job description:
Sodexo is seeking a highly skilled Service Response Center Manager 2 to oversee the Call Center for our patient dining program at the University of Cincinnati Health in Cincinnati, Ohio. This dynamic leader will manage the Call Center operations supporting two hospitals, serving approximately 800 patients. Reporting to the General Manager of Food Service, the Service Response Center Manager will lead a team of 10 professionals. The ideal candidate will possess prior experience in clinical nutrition and/or call center operations, along with strong customer service capabilities. The typical working hours will be flexible between 6:30 am and 7:30 pm, including occasional weekend coverage.

In this role, you will:

– Lead a high-volume call center team, ensuring efficient operations and exceptional service delivery.
– Effectively manage multiple priorities while demonstrating professional communication skills to uphold high standards of customer service.
– Conduct call audits to ensure quality assurance and service excellence.
– Provide comprehensive customer service training to team members.
– Prioritize tasks and demonstrate flexibility to adapt to additional responsibilities as required.

Compensation will be competitive and commensurate with the candidate’s education and relevant experience. Salary offers will consider factors such as experience, skills, education, and training. Sodexo provides a comprehensive benefits package, which may include:

– Medical, Dental, Vision Care, and Wellness Programs
– 401(k) Plan with Matching Contributions
– Paid Time Off and Company Holidays
– Opportunities for Career Growth and Tuition Reimbursement

Detailed benefits information will be shared with new employees upon onboarding.

We seek candidates who possess:

– Prior call center experience with exemplary verbal, written, and telephone communication skills.
– A solid understanding of food nutrition.
– Proven research and problem-resolution abilities.
– Strong organizational skills and effective time management.
– The capacity to thrive in a fast-paced team environment.

At Sodexo, our mission is to enhance the everyday lives of those we serve while fostering economic, social, and environmental progress in our communities. We partner with clients to deliver memorable experiences for customers and employees alike through our food service, catering, facilities management, and integrated solutions globally.

We value individuality and strive to create a workplace where everyone is treated with fairness and respect. Your ideas and opinions will be valued, as we believe that a happy workforce fosters a stronger team. Our commitment to diversity and inclusion as core values ensures a workplace environment where all employees feel respected and valued. We are dedicated to providing equal employment opportunities irrespective of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable law.

Minimum qualifications for this position include:

– An Associate’s Degree or equivalent experience.
– A minimum of 2 years of management experience.
– At least 2 years of relevant functional experience in facilities management (such as maintenance, plant operations, engineering services, custodial/environmental services, or transportation) or food services (including food operations, concessions, retail sales, or vending).

Job Posting Date: Sun, 13 Apr 2025 05:44:27 GMT

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