Service Team Member Framing-Michaels Stores

Rochester Hills, MI
November 25, 2024
Part Time
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Job Description

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Job Title: Service Team Member Framing

Company: Michaels Stores

Location: Rochester Hills, MI

Pay:

AI Pay Analysis: To provide an accurate analysis of the hourly rate for a “Service Team Member Framing” role in Rochester Hills, MI, it would be helpful to have the specific hourly rate you’re referencing. However, generally, service team member roles in the framing and construction industry in Michigan typically range from $15 to $25 per hour, depending on experience, organization, and specific job demands. If the hourly rate falls within this range, it can be considered competitive; rates above average might indicate a stronger position in the market or additional benefits, while rates below could suggest less competitiveness. Additionally, regional cost of living and prevailing wage standards may influence how attractive the compensation is for potential candidates. Please provide the specific hourly rate for a more precise evaluation.

Job description:

Build lasting customer relationships while crafting exceptional framing solutions for their artwork. Assist customers in navigating our store to effectively locate the items they desire, all while maintaining a safe, clean, and organized shopping environment.

Key Responsibilities:

  • Comply with Standard Operating Procedures (SOPs) and company programs to ensure adherence to legal and organizational standards, while implementing company policies effectively.
  • Foster relationships with customers through personalized design interactions, utilizing our Elevated ABC Deliver approach to create innovative custom framing solutions, leading to successful sales and production outcomes.
  • Deliver high-quality framing orders within the established timeframe.
  • Maintain the ready-made frame department and other designated areas, including SISO and Directed Replenishment.
  • Provide exceptional customer service by assisting customers in their shopping experience, ensuring a well-merchandised and stocked store.
  • Adhere strictly to Standard Operating Procedures (SOPs) and company initiatives.
  • Support shrink and safety programs to maintain operational integrity.
  • Engage with colleagues and customers in a respectful demeanor, maintaining a positive attitude even in challenging situations, and exemplifying the organization’s vision and values.
  • Participate in the unloading and stocking of inventory to meet budgetary standards.
  • Accurately operate the cash register and manage cash handling following established protocols.
  • Acknowledge customer presence, assist in product location, and offer solutions to meet their needs.
  • Assist with omni-channel operations as necessary.

Additional Responsibilities:
Perform other duties as assigned.

Minimum Qualifications:

  • Basic computer skills and measuring abilities are essential.
  • Familiarity with framing equipment and glass cutting is required.

Preferred Qualifications:

  • Previous retail experience is advantageous.
  • Experience in selling products and/or services to customers is preferred.

Physical Requirements:

  • Regularly engage in bending, lifting, carrying, reaching, and stretching.
  • Ability to navigate the store physically throughout the day.
  • Capable of standing for extended periods.
  • Lift heavy boxes and frames, and access high shelves using ladders or other equipment.
  • If assistance is needed for these physical demands, please contact a supervisor to explore reasonable accommodation options.

Work Environment:
This position operates within a public retail store setting, focused on customer care. While most public areas are climate-controlled, some stock rooms may vary in temperature. Outdoor tasks may include retrieving shopping carts or unloading trucks. The frame shop includes equipment such as glass cutters and heat presses. Work hours will include nights, weekends, and early mornings.

All applicants within the U.S. must meet federal, state, and local legal job requirements.

At The Michaels Companies Inc., our mission is to inspire creativity. As the foremost creative destination in North America, we proudly operate over 1,300 stores across 49 states and Canada, complemented by a robust online presence. Founded in 1973 and headquartered in Irving, Texas, Michaels is dedicated to being the ultimate hub for creative endeavors.

We prioritize the wellbeing of our team members, offering comprehensive benefits for both full-time and part-time employees. Our benefits package includes health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and more.

Michaels is an Equal Opportunity Employer, committed to fostering a diverse and inclusive environment for all team members and makers. We welcome individuals of all backgrounds to create, innovate, and grow together.

We are dedicated to ensuring full inclusion for all qualified individuals. In alignment with this commitment, Michaels is prepared to provide reasonable accommodations for applicants with disabilities throughout the recruitment process, job performance, and access to benefits. For assistance, please contact Customer Care at 1-800-642-4235 (1-800-MICHAEL).

Job Posting Date: Mon, 25 Nov 2024 05:56:02 GMT

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