Shift Lead-Planet Fitness

Job Description

Job Title: Shift Lead

Company: Planet Fitness

Location: Westerville, OH

Pay: $13 per hour

AI Pay Analysis: An hourly rate of $13 per hour for a “Shift Lead” position in Westerville, OH, appears to be below the competitive range based on industry standards. While wages can vary depending on the specific sector (e.g., retail, food service, etc.), the average hourly rate for similar roles typically falls between $15 to $20 per hour in many parts of Ohio, reflecting the responsibilities associated with leadership positions and industry demand. Given Ohio’s current economic conditions and rising living costs, the $13 rate may struggle to attract or retain qualified candidates, suggesting that it may be necessary for employers to consider adjusting compensation to remain competitive.

Job description:
The Shift Lead must possess open availability to meet the demands of the role.

Essential Duties and Responsibilities:
– Assist in the training and development of a high-performing team of Member Service Representatives.
– Ensure a welcoming atmosphere for all members, prospective members, and guests while upholding exceptional customer service standards.
– Support staff management and provide backup to the Assistant Club Manager(s) as needed.
– Oversee staff supervision to maintain operational efficiency.
– Monitor member service quality to guarantee that an exceptional customer experience is provided at all times.
– Address and escalate employee issues or concerns as appropriate.
– Engage in all front desk-related activities, which include:
– Answering phone calls in a friendly manner and assisting callers with various inquiries.
– Checking members into the system.
– Facilitating new member sign-ups.
– Conducting tours for prospective members.
– Addressing all member requests, issues, and inquiries.
– Assist in maintaining the cleanliness and upkeep of the facility.
– Track and report on statistics (weekly, monthly, and annually).
– Provide backup support for any absent team member.

Qualifications/Requirements:
– Exceptional customer service skills, ideally within the fitness industry.
– Open availability is a must.
– Prior experience as a Member Service Representative at Planet Fitness is preferred.
– Strong supervisory, diplomatic, and listening abilities.
– Basic computer proficiency, including Microsoft Suite and Apple applications.
– A hardworking, enthusiastic, and energetic disposition.
– Excellent problem-solving skills.
– Current CPR certification is preferred.
– Tanning Operator Certification is preferred.
– High school diploma or GED equivalent is required.
– Candidates must be 18 years of age or older.

Physical Demands:
– The role requires continual standing and walking throughout the shift.
– Frequent verbal communication, both in-person and via phone, is necessary.
– The ability to occasionally lift up to 50 lbs. is required.
– Responsibilities include the dilution and use of cleaning and sanitization chemicals.

Job Posting Date: Mon, 02 Dec 2024 06:48:58 GMT

Apply now!