Shift Lead-Planet Fitness

Job Description

Job Title: Shift Lead

Company: Planet Fitness

Location: Westerville, OH

Pay: $13 per hour

AI Pay Analysis: As of October 2023, an hourly rate of $13 for a “Shift Lead” position in Westerville, OH, appears to be below the competitive range for this role, which typically earns between $15 to $20 per hour based on industry standards for retail, fast food, and similar sectors. This disparity suggests that the offered wage may not attract or retain qualified candidates, especially considering the rising cost of living, increased minimum wage standards, and the demand for skilled leaders within operational roles. Therefore, to enhance competitiveness and employee satisfaction, the employer may need to reconsider the compensation package.

Job description:
The Shift Lead position requires candidates to demonstrate open availability.

Essential Duties and Responsibilities:
– Collaborate in training and developing a high-performing team of Member Service Representatives.
– Foster a welcoming environment for all members, prospective members, and guests, ensuring that staff adheres to exceptional customer service standards.
– Provide assistance in staff management and serve as backup support to the Assistant Club Manager(s) as needed.
– Supervise staff operations to ensure alignment with organizational goals.
– Oversee member service by ensuring that the team consistently delivers a superior customer experience.
– Assist in addressing or escalating employee issues or concerns as necessary.
– Engage in all front desk-related activities, including:
– Answering phone calls in a friendly manner and addressing a variety of inquiries.
– Checking members into the system efficiently.
– Facilitating new member sign-ups.
– Conducting tours for prospective members.
– Managing all member requests, issues, and inquiries.
– Oversee the cleanliness and maintenance of the facility.
– Track statistics and generate reports on a weekly, monthly, and annual basis.
– Provide backup support for any employee who is absent.

Qualifications/Requirements:
– Exceptional customer service skills, ideally in the fitness industry.
– Open availability is essential.
– Previous experience as a Member Service Representative at Planet Fitness is preferred.
– Strong supervisory, diplomatic, and listening abilities.
– Basic proficiency in computer applications (Microsoft Suite and Apple).
– A dedicated, enthusiastic, and energetic work ethic.
– Strong problem-solving capabilities.
– Current CPR certification is preferred.
– Tanning Operator Certification is a plus.
– High school diploma or GED equivalent is required.
– Applicants must be 18 years of age or older.

Physical Demands:
– Continuous standing and walking throughout the shift.
– Regularly interacting in person or on the phone.
– Must be able to lift up to 50 lbs occasionally.
– Responsible for diluting and utilizing cleaning and sanitization chemicals.

Job Posting Date: Sun, 01 Dec 2024 06:32:44 GMT

Apply now!