Shift Lead-Walgreens

Job Description

Job Title: Shift Lead

Company: Walgreens

Location: Farmington Hills, MI

Pay:

AI Pay Analysis: To accurately analyze the hourly rate for the “Shift Lead” role in Farmington Hills, MI, you would typically compare it against local market rates, industry standards, and wage trends. As of my last data update, the average hourly rate for similar positions, depending on the industry—such as retail, food service, or manufacturing—typically ranges from $15 to $25. This range can vary based on factors like experience, company size, and specific job responsibilities. To determine if the rate offered is competitive, it would be ideal to more specifically align it with the average for similar roles in the area, taking into consideration cost of living adjustments and benefits. If the proposed rate is in the range mentioned, it would likely be competitive; if it falls significantly below, it may not attract qualified candidates.

Job description:

Opens and closes the store in the absence of management, overseeing all necessary systems start-ups, cash handling procedures, and preparation of the sales floor and stockroom for daily operations. Responsible for granting access to the back door of the store for deliveries.

Processes product returns, order voids, customer refunds, conducts cash drops to the safe, and provides change to cash registers as required.

Demonstrates and delivers an exceptional customer experience.

Customer Experience
Engages with customers and patients by greeting them and offering assistance with products and services, effectively resolving customer inquiries and ensuring a positive shopping experience. Shares customer service best practices with team members, emphasizing essential interpersonal skills, such as greeting, maintaining eye contact, and demonstrating courtesy, as well as Walgreens’ service standards, including proactive assistance and customer satisfaction.

Operations
Holds responsibility for store keys to open and close when necessary without management oversight. Assists and mentors team members in the warehouse and vendor ordering process, including facilitating vendor deliveries. Ensures accurate recording of all transactions at the cash register, including scanning errors, price verifications, and voids. Aids management in reviewing order exceptions on release days and in managing reverse logistics. Collaborates on the evaluation and development of displays for promotions, seasonal items, and sales merchandise, completing necessary resets and revisions.

Maintains precise inventory counts, ensuring the accuracy of stock levels across all departments, stockroom, and overstock locations. Supports adherence to the Outdate program with team members. Oversees basic department pricing and daily updates, ensuring appropriate signage is displayed to reflect accurate pricing. Completes any additional pricing tasks related to local regulations or compliance programs in a timely manner. Assists with bookkeeping tasks, cash reports, ledgers, and bill payment as needed.

Contributes to the store’s cleanliness and organization, ensuring an orderly appearance and requesting necessary repairs in the absence of management. Facilitates proper food item segregation and shelf placement in accordance with policies. Possesses a working knowledge of store systems and equipment and assists at the pharmacy window when requested. Ensures compliance with state and local laws regarding regulated products, such as alcoholic beverages and tobacco. Conducts bag checks for team members prior to exiting the store. Follows all company policies and procedures while fostering respectful relationships with colleagues. Completes special assignments and additional tasks as required.

Training & Personal Development
Participates in training sessions and completes Professional Development Learning (PDLs) as directed by management. Obtains and maintains valid Pharmacy Technician Certification Board (PTCB) certification or pharmacy license as mandated by state regulations.

Communications
Acts as a liaison between management and non-management team members by communicating assigned tasks in the absence of store management. Responsible for reporting disciplinary issues and customer complaints to management.

External Basic Qualifications
A minimum of one year of prior leadership, supervisory, or retail key holder experience is required. Proficiency in reading, writing, and speaking English is essential.

Preferred Qualifications
Knowledge of store inventory control is preferred. We welcome applications from qualified candidates with arrest and conviction records.

Job Posting Date: Mon, 11 Nov 2024 06:28:04 GMT

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