Showroom Customer Service Representative-Ferguson

Westerville, OH
April 26, 2025
Full Time
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Average Pay*: $15 - $20
*average hourly rate for this position in your area
Deadline date:
$19 - $24

Job Description

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Job Title: Showroom Customer Service Representative

Company: Ferguson

Location: Westerville, OH

Pay: $40000 – 50000 per year

AI Pay Analysis:

The annual salary range of $40,000 to $50,000 for a "Showroom Customer Service Representative" in Westerville, OH, is notably higher than typical compensation for similar roles in the area. For instance, as of January 2025, the average annual salary for a Retail Store Customer Service Representative in Westerville is approximately $29,469, with most professionals earning between $27,213 and $33,033. (salary.com) Similarly, Customer Service Representatives in Westerville earn an average of $16.26 per hour, aligning with the national average. (indeed.com) Therefore, the proposed salary range is significantly above the industry standard for this role and location, suggesting it is highly competitive.

Job description:

Since 1953, Ferguson has established itself as a premier supplier of quality products across various industries. We are dedicated to building superior infrastructure, homes, and businesses, making complex projects simple, successful, and sustainable for our customers. With a focus on proactive problem-solving and continuous adaptation, we serve our customers, communities, and each other with integrity and commitment. Our extensive range of services includes Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks, and Residential Digital Commerce. With approximately 36,000 associates across 1,700 locations, Ferguson is a community of dedicated professionals who unite under a shared purpose: to create something meaningful and lasting. Here, you will have the opportunity to build a fulfilling career with a company you can trust and believe in.

Ferguson is currently seeking a qualified Showroom Customer Service Representative to join our team. This role is perfect for individuals who are passionate about customer service and eager to contribute to the success of a multi-billion-dollar organization.

Schedule: Tuesday through Friday, 9 AM – 5 PM; Saturdays, 10 AM – 5 PM

Responsibilities:

  • Provide exceptional assistance to customers on the showroom floor
  • Enhance your knowledge of our comprehensive product offerings
  • Collaborate effectively with Outside Sales Associates
  • Support Showroom Sales consultants by executing administrative tasks that fulfill customer needs
  • Ensure the delivery of personalized service by providing timely quotations and precise order processing
  • Update customer contracts, coordinate deliveries with the warehouse, and handle sales inquiries for general information

Requirements:

  • 1-3 years of prior customer service experience preferred
  • Familiarity with plumbing fixtures, lighting, and appliances is advantageous
  • Results-driven with the ability to meet goals, foster relationships, and thrive in a team environment
  • Excellent communication skills for both phone and in-person interactions, along with strong time management and organizational abilities
  • Self-motivated and ambitious with a strong desire to succeed
  • Basic digital literacy
  • Ability to manage multiple tasks effectively
  • Genuine passion for customer service
  • Quick learner with an adaptive mindset

This position is eligible for commission, with an estimated total compensation range of $40,000 – $50,000 annually.

At Ferguson, we prioritize the well-being of our associates and believe in a holistic approach to benefits that support mental, physical, and financial health. Our comprehensive benefits package includes health, dental, and vision insurance, paid time off, life insurance, and a 401(k) plan with company matching. Additionally, we offer inclusive and adaptable enhancements such as mental health support, gender-affirming and family-building benefits, paid parental leave, associate discounts, and community involvement opportunities.

Ferguson adheres to all wage regulations, and starting wages may vary based on local or state requirements.

We are an equal opportunity employer and a government contractor, fully committed to complying with the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans, as well as the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals based on disability. Ferguson Enterprises, LLC. is an equal employment opportunity employer for individuals of all backgrounds, including those who identify as F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Job Posting Date: Fri, 25 Apr 2025 03:30:44 GMT

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