Social Services Program Specialist- Child Support-Greene County, Ohio

Job Description

Job Title: Social Services Program Specialist- Child Support

Company: Greene County, Ohio

Location: Xenia, OH

Pay: $41225 per year

AI Pay Analysis: To analyze the hourly rate of $41,225 per year for the role of “Social Services Program Specialist- Child Support” in Xenia, OH, we first convert the annual salary into an hourly wage. Assuming a standard 40-hour workweek and 52 weeks per year, this translates to approximately $19.83 per hour. In Ohio, the average salary for social services specialists typically ranges from $40,000 to $60,000 annually, which aligns to about $19 to $29 per hour, depending on factors such as experience and specific job duties. Therefore, while the offered rate is on the lower end of the scale, it is still competitive within the local context, particularly for entry-level positions, but may not fully reflect the skills and responsibilities often associated with roles in child support services.

Job description:
Provides support through various social service programs to eligible clients, including families needing crisis stabilization, participants in public benefit programs, individuals with child support orders, job seekers, and vulnerable populations. Responsibilities include meeting with families and clients, coordinating services, and referring them to additional resources. Conducts home studies and interviews relevant individuals, such as parents, children, relatives, teachers, and physicians, in accordance with policy. Gathers and reviews income and resource verifications, employment and training records, police reports, psychological assessments, court documents, and other pertinent materials to ascertain relevant case information. Coordinates and transports volunteers or community service workers to activities, while preparing and maintaining records, statistics, and reports, including those required by court and state and federal regulations. Assesses the mental and emotional status of individuals using standardized tests and determines appropriate counseling techniques. Develops and coordinates individualized safety, self-sufficiency, employment, and treatment plans, participating on interdisciplinary teams as needed, and testifying in court when required. Facilitates and attends meetings, interfaces with other agencies and community groups to coordinate needs and services, responds to inquiries, and prepares both informal and formal communications.

Operates under general supervision while demonstrating considerable knowledge of social work principles, departmental regulations, policies, and procedures, as well as state and federal guidelines. Engages in crisis intervention, counseling, and interviewing pertinent to the assigned social service program as part of program delivery. Responsibilities include conducting child support establishment and enforcement activities in accordance with applicable guidelines, which encompasses processing IV-D applications and IV-A referrals; establishing paternity, support, and medical obligations; and enforcing orders through various sanctions, including interstate location efforts and referrals to the Prosecuting Attorney. This role involves verifying requests, contacting third parties, and reviewing submitted documentation. Additionally, assists customers and responds to inquiries at the front reception desk, via phone, and through electronic communication. Initiates withholdings, conducts investigations, processes modifications, and reviews caseloads to identify necessary actions. Handles system alerts and communicates with obligors regarding support obligations, courts, employers, and other related contacts. Calculates adjustments and overpayments, processes payments and credits, completes holds/releases of funds, and manages financial reports and monthly state report submissions. Performs audits and reviews distributions, notifying colleagues of non-cooperation and related program information while coordinating with other agency divisions and local providers to effectively serve common customers. Makes referrals to community resources and represents the agency at court and state hearings, providing testimony and completing necessary summaries and reports. Maintains thorough and detailed case management documentation and ensures the confidentiality of protected client information.

Maintains current knowledge of program rules and changes through routine communication and training. Attends relevant meetings and training sessions pertaining to programs and services offered, with potential representation of the agency at community events.

Additional duties may be assigned by the Supervisor, Division Administrator, or Director. Candidates should have completed core coursework for an Associate Degree in Social Work or a closely related field, coupled with 18 months of experience in social services or customer service within an office or administrative environment. A valid Ohio Driver’s License is required. Equivalent qualifications may substitute for the education and/or experience specified, though education and experience cannot replace mandated licensure or certification. Predictable and regular attendance is essential. Some travel may be necessary, and physical demands include stooping, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, seeing, and repetitive motions. The role may involve exerting up to 20 pounds of force occasionally, up to 10 pounds frequently, and negligible force consistently to move objects.

Job Posting Date: Mon, 24 Mar 2025 04:48:35 GMT

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