Spa Sales Manager-Hand & Stone – New Albany/Gahanna/Dublin

Job Description

Job Title: Spa Sales Manager

Company: Hand & Stone – New Albany/Gahanna/Dublin

Location: Gahanna, OH

Pay: $50000 – 60000 per year

AI Pay Analysis: The hourly rate corresponding to an annual salary of $50,000 to $60,000 translates to approximately $24 to $29 per hour. For a Spa Sales Manager in Gahanna, OH, this salary range is generally considered competitive, though it might be on the lower end compared to the national average, which tends to range from $30,000 to $70,000 annually depending on factors such as experience, specific duties, and the size of the spa or wellness facility. Local cost of living and demand for spa services also play significant roles in determining competitive pay. Overall, while the salary is feasible for entry to mid-level positions in this role, it may attract individuals with less experience or those in smaller establishments.

Job description:

Benefits:

• 401(k) matching
• Performance-based bonuses
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training and development opportunities
• Vision insurance

Located conveniently off Route 270 on Hamilton Road, Hand and Stone Massage and Facial Spa – Gahanna welcomes all residents of Gahanna as part of the Shoppes at Hamilton. This location, which opened in September 2022, is just a few miles from our award-winning New Albany branch and reflects the same commitment to delivering an exceptional customer experience, along with some familiar faces from our dedicated team.

The success of Hand and Stone relies heavily on fostering an incredible team led by strong leaders. We are seeking an enthusiastic Spa Manager who embodies the qualities of a LEADER, COACH, INNOVATOR, and MOTIVATOR. If you are an energetic, driven, and reliable individual looking to shape a remarkable spa team and enhance this mature location into a thriving business, we want to talk to you!

At Hand and Stone, we believe that effective leaders prioritize their team and clients above all else. Our aspiration is to position the Gahanna location as the premier Hand and Stone Spa in Ohio. We are committed to supporting the growth and success of our spa team members, offering the resources of a nationally recognized franchise combined with the personal touch and attention characteristic of a small business. Our locations are consistently advancing with new services, products, and techniques aligned with industry innovations, ensuring both client and employee experiences remain extraordinary.

Our foundations lie within two core principles: culture and customer service. If you can positively impact these areas, we encourage you to apply! Our commitment to our employees is reflected in our daily practices, creating a supportive environment that attracts and retains outstanding talent.

If you believe you possess the skills and attributes needed for this opportunity, we look forward to meeting you and discussing how you can contribute to our vibrant spa environment.

Job Requirements:

• A strong commitment to putting others before oneself.
• Honesty and a positive attitude as non-negotiable traits.
• Ability to coach and train a driven and competitive sales team.
• High standards for both personal performance and that of team members.
• An empathetic leadership style grounded in accountability.
• Exceptional work ethic and outstanding interpersonal skills.
• A passion for sales and a genuine enjoyment of working with people.
• An energetic, enthusiastic demeanor in helping others achieve common goals.
• Experience with administrative functions including scheduling, inventory, and sales reporting.
• Flexibility to work a full-time schedule of 40-50 hours, including evenings and weekends as needed.
• Self-motivated, with a proactive approach to business growth and employee development.
• Openness to feedback and sharing insights with managers and owners.

Job Responsibilities:

• Ensure compliance with sanitation standards and requirements year-round.
• Consistently meet membership and gift card sales objectives.
• Maintain effective communication with clients, service providers, sales teams, and spa leadership.
• Actively engage with team members at the front desk, providing hands-on support.
• Manage appointments, confirm bookings, and ensure accuracy in scheduling.
• Promote the health benefits of regular spa visits to clients.
• Conduct regular meetings with the spa team and leadership, participating in training and webinars.
• Welcome clients warmly upon arrival and departure.
• Communicate special offers, products, and services to the team relevant to Hand and Stone.
• Guide and educate the spa team on Hand and Stone protocols.
• Cultivate connections with customers and the community to enhance sales.
• Achieve high customer service ratings and positive reviews.
• Address member, guest, and employee issues proactively.
• Assist team members as needed to enhance the customer experience and business operations.
• Take client and employee feedback into account and adapt strategies accordingly.
• Maintain a professional and organized workspace.
• Focus on personal and organizational growth for the benefit of clients and the community.
• Participate in a variety of spa challenges designed to foster teamwork and reward performance.
• Oversee all front desk operations, including conflict resolution and customer service.
• Collaborate with owners, managers, and leads to drive overall success and growth for the spa.
• Regularly acknowledge and celebrate team members’ contributions, fostering a positive work environment.
• Conduct regular performance meetings with the sales team to discuss goals and strategies.

Job Qualifications:

• Commitment to high standards for self and others.
• Self-motivated team player with a willingness to assist others.
• Above-average customer service skills and a strong work ethic.
• Previous experience in sales or customer service; familiarity with membership sales is a plus.
• Excellent verbal and written communication capabilities.
• Adaptability and quick learning to navigate various situations effectively.
• Team-oriented mindset with the ability to work independently with minimal oversight.
• Proficient in computer use, with prior experience in retail or appointment booking being advantageous.
• Strong organizational and interpersonal skills with the capacity to manage multiple tasks.
• Open availability for evening and weekend shifts is essential.
• Professional demeanor and an ability to forge connections with clients and colleagues.
• Eagerness to learn and develop as a person, employee, leader, and sales professional.
• Attention to detail with a focus on following instructions accurately.
• Experience with spa software and operations is an asset.

Job Environment:

• A modern, professional, and tranquil spa atmosphere designed to make massage and facial services accessible to all.
• A fun, friendly, and familial workplace culture that feels inviting and enjoyable.
• A supportive and safe environment for employees to excel in their roles.
• A team-oriented culture that encourages healthy competition, rewards successes, and fosters growth opportunities.
• A goal-driven spa that provides its employees with the knowledge, resources, and materials necessary for success.
• Flexible scheduling and a dynamic routine, complemented by various special events throughout the year to promote our services.
• A respectful hierarchy that values contributions from all organizational levels.
• A workplace comprised of individuals who genuinely care about delivering exceptional services, engaging with our clients and members, and supporting each other.
• Leaders and an organization that are committed to your success, providing the support and resources to achieve your professional aspirations.

Job Incentives:

• Paid time off
• Comprehensive insurance benefits
• Supplemental benefits
• 401(k) retirement plan
• Complimentary monthly massage or facial
• Retail and product discounts
• Service discounts
• Member pricing on gift cards
• Provided uniforms
• Flexible scheduling options

Pay:

• Base salary
• Quarterly bonuses up to $5,000
• Team performance-based bonus structure

Job Posting Date: Tue, 28 Jan 2025 03:38:23 GMT

Apply now!