Staybridge Suites Front Desk Associate-Staybridge Suites

Job Description

Job Title: Staybridge Suites Front Desk Associate

Company: Staybridge Suites

Location: Marquette, MI

Pay: $14.75 – 15 per hour

AI Pay Analysis: The hourly rate of $14.75 to $15 for a Front Desk Associate at Staybridge Suites in Marquette, MI is generally considered competitive, although it may be slightly below the average for similar hospitality roles in the area. According to various sources, including job boards and labor statistics, the typical hourly wage for front desk associates in Michigan ranges from $15 to $18, depending on experience and specific duties. Therefore, while the offered rate is within the lower end of the spectrum, it aligns with entry-level positions or those in smaller markets. However, factors such as local cost of living, benefits, and the specific employer’s reputation can also significantly influence the overall attractiveness of the compensation package.

Job description:

The primary responsibility of the Front Desk Associate is to deliver an outstanding guest experience while fulfilling Veridea’s sales-related objectives. A successful Front Desk Associate will provide guests with concierge-style, solution-oriented service while functioning as an in-house sales representative.

Essential Functions:

1. Serve as a concierge for guests, demonstrating comprehensive knowledge of the local area and its offerings. Engage with guests in a sincere, professional, and courteous manner, consistently exceeding expectations to ensure complete guest satisfaction.
2. Function as an in-house sales representative for the hotel. Interact with guests, gather relevant information, and relay this information to hotel management for contract negotiation.
   a. Complete all reporting requirements as mandated by the Director of Revenues and Sales.
   b. Utilize effective sales techniques to promote the property, maximizing both occupancy and average rates.

Operational Functions:

1. Promptly register and process guests during arrival and departure.
2. Execute all guest accounting functions in accordance with established hotel operating procedures to guarantee that both guest and house accounts are accurate and up-to-date.
3. Maintain a thorough understanding of all hotel services and facilities.
4. Adhere to all credit and inventory control procedures to minimize potential revenue loss.
5. Accurately receive and process telephone and walk-in reservations to ensure guest satisfaction.
6. Address guest issues, complaints, or problems, going to great lengths to resolve them effectively.
7. Operate the telephone system competently and professionally in alignment with Veridea standards.
8. Assume the role of manager on duty in the absence of management staff.
9. Understand and implement all hotel safety and security protocols to maintain a secure environment for both employees and guests.
10. Keep immediate supervisors informed of all significant issues or unusual circumstances to facilitate prompt corrective action.
11. Actively seek out additional responsibilities to enhance the overall operation of the hotel.

Qualification Standards:

1. Exhibit a friendly and cheerful demeanor; easily interact with strangers.
2. Meet sales requirements.
3. Adopt a solution-oriented approach.
4. Collaborate effectively with and support colleagues.
5. Observe, respond quickly, and adjust to various guest situations.
6. Quickly learn technical front desk procedures, including check-in, check-out, sales skills, computer operations, and telephone operations.
7. Operate a computer or cash register for monetary transactions and provide accurate change.
8. Manage multiple tasks efficiently.
9. Maintain composure in unusual situations, demonstrating self-control during periods of excitement.
10. Possess strong organizational skills and attention to detail.
11. Physically operate equipment such as cash registers, computers, credit card machines, telephone consoles/switchboards, and calculators.
12. Adherence to grooming standards as established by the property is essential.

Job Posting Date: Tue, 01 Apr 2025 22:38:12 GMT

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