Staybridge Suites Night Audit-Staybridge Suites

Job Description

Job Title: Staybridge Suites Night Audit

Company: Staybridge Suites

Location: Marquette, MI

Pay: $15 – 16 per hour

AI Pay Analysis: The hourly rate of $15 – $16 for a “Staybridge Suites Night Audit” position in Marquette, MI, appears to be on the lower end of the spectrum when compared to industry standards for similar roles in the hospitality sector. Typically, night auditors in hotel settings earn between $16 and $20 per hour based on factors such as experience and location. Given that Marquette is a smaller city, the cost of living is generally lower than in larger metropolitan areas, which may justify a slightly reduced wage; however, the offered rate may not be competitive enough to attract skilled candidates. Overall, while the wage aligns closely with entry-level or low-experience roles, it may not provide sufficient incentive for those with more experience or looking for a sustainable career in hospitality.

Job description:

The Night Auditor is tasked with ensuring the accuracy and balance of all accounts while preparing comprehensive final reports for management. In addition, this role functions as the front desk clerk during the night shift, focusing on maximizing room revenues and enhancing guest satisfaction in accordance with Veridea standards.

Essential Functions:

1. Provide sincere and professional assistance to all guests, proactively going above and beyond to ensure their satisfaction while upholding hotel standards.
2. Verify the accuracy of all charges to guest accounts processed throughout the day, posting the appropriate room charges to ensure that all accounts are updated and balanced by 6:00 a.m. the following morning.
3. Complete all daily credit card transmittals, direct billings, and no-show billings with precision.
4. Compile all required daily, monthly, and yearly reports for the property.
5. Assume the role of manager on duty in the absence of the general manager or manager of guest operations.
6. Promptly register and process guest check-ins and check-outs to ensure a seamless experience.
7. Demonstrate thorough knowledge of hotel services, facilities, and the surrounding local area to assist guests effectively.
8. Utilize sales techniques to promote the property and maximize both occupancy rates and average revenue.
9. Accurately receive and process telephone and walk-in reservations to meet guest needs.
10. Resolve guest issues, complaints, or concerns, demonstrating a commitment to achieving positive outcomes.
11. Operate the telephone system professionally and in accordance with Veridea standards.
12. Understand and implement all hotel safety and security protocols to maintain a secure environment for both employees and guests.
13. Keep immediate supervisors informed of any significant issues or unusual occurrences to facilitate timely resolutions.
14. Proactively seek additional responsibilities that contribute to the overall operations of the hotel.
15. Prepare the breakfast area daily, ensuring readiness for the arrival of the breakfast attendant.

Qualification Standards:

1. Quick ability to learn front desk and audit procedures, including check-in/check-out protocols, sales techniques, computer operations, and telephone systems.
2. Proficient in operating computers or cash registers for monetary transactions and issuing accurate change.
3. Capable of managing multiple tasks simultaneously.
4. Friendly and cheerful demeanor, with an ease of interaction with diverse individuals.
5. Ability to collaborate and support colleagues effectively.
6. Quick observational skills with the capacity to respond to varying guest situations.
7. Composed demeanor under stress, demonstrating self-control in dynamic situations.
8. Strong numerical competence and attention to detail in handling financial matters.
9. Exceptional organizational skills, with an emphasis on detail-oriented tasks.
10. Physical capability to manage equipment such as cash registers, computers, credit card machines, telephones, and calculators.
11. Grooming must adhere to property standards.

Job Posting Date: Mon, 07 Apr 2025 22:43:32 GMT

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