STR MGMT/e-COMMERCE SUPERVISOR-Kroger

Job Description

Job Title: STR MGMT/e-COMMERCE SUPERVISOR

Company: Kroger

Location: Northville, MI

Pay:

AI Pay Analysis: To analyze the hourly rate for the role of “STR MGMT/e-COMMERCE SUPERVISOR” in Northville, MI, it’s important to first establish the typical salary range for similar positions within the region. As of late 2023, e-commerce supervisors or managerial roles generally earn between $25 to $45 per hour, with variations depending on experience, company size, and specific responsibilities. If the compensation for this position falls within or above this range, it can be considered competitive; however, if it’s below $25, it may not align well with industry standards. Additionally, benefits and company culture also play a significant role in overall compensation attractiveness. Therefore, further context regarding the specific hourly rate and any offered benefits would be necessary for a comprehensive assessment.

Job description:
Manage the e-Commerce department’s daily operations to meet sales objectives, goals, and budgetary requirements. This role entails staffing the department and fostering associate development to achieve desired outcomes, while exemplifying the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities:
– Ensure the e-Commerce department consistently meets or exceeds customer expectations regarding shopping ease, product variety, freshness, and cleanliness.
– Interview, select, and hire candidates for the online shopping department.
– Manage product flow demands and create schedules in accordance with established guidelines.
– Develop associates to meet productivity standards and certify them upon achieving or exceeding goals.
– Ensure compliance with local, state, and federal laws, in addition to adherence to food safety procedures and company policies.
– Train associates in all functions and responsibilities associated with order selector and customer attendant roles.
– Lead the team in planning, implementing, and executing e-Commerce initiatives.
– Achieve or exceed weekly, monthly, and annual sales targets, wage budgets, and customer satisfaction metrics that drive repeat sales.
– Analyze and respond to competitive market dynamics.
– Ensure timely and effective fulfillment of orders, providing requested products or comparable substitutes as needed.
– Implement best practices for determining appropriate substitutes in the event of stock shortages.
– Streamline processes for order collection, product handling, checkouts, and delivery.
– Promptly report inventory issues, such as out-of-stock items, to department heads.
– Troubleshoot equipment and devices utilized within the e-Commerce department.
– Provide constructive feedback to the store management team, district manager, field specialists, coordinators, and division e-Commerce manager regarding the effectiveness of operational plans and programs.
– Report any issues related to item shelf allocation to the division KOMPASS team.
– Monitor and manage departmental expenses effectively.
– Ensure routine preventative maintenance is conducted on all departmental equipment.
– Supervise and mentor direct reports, conduct performance reviews, and provide continuous feedback.
– Must be capable of performing essential job functions with or without reasonable accommodation.

Qualifications:
Minimum:
– High School Diploma or GED.
– Prior experience in the selection and hiring process.
– Proven supervisory experience.
– Ability to lift up to 25 pounds frequently and up to 50 pounds multiple times throughout the day.
– Strong leadership capabilities.
– Excellent oral and written communication skills.
– Proficiency in Microsoft Office.
– Strong organizational skills.
– Ability to stoop, kneel, or crouch on a regular basis.
– Capacity to stand for extended periods and walk continuously.

Desired:
– Bachelor’s Degree.
– Experience with and knowledge of Point of Sale (POS) systems.

Job Posting Date: Thu, 31 Oct 2024 05:50:31 GMT

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