Supervisor, Food & Beverage-Great Wolf Lodge

Traverse City, MI
November 20, 2024
Full Time
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Average Pay*:
*average hourly rate for this position in your area
Deadline date:
$19 - $19

Job Description

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Job Title: Supervisor, Food & Beverage

Company: Great Wolf Lodge

Location: Traverse City, MI

Pay: $19 per hour

AI Pay Analysis: An hourly rate of $19 for a “Supervisor, Food & Beverage” position in Traverse City, MI, appears to be on the lower end of the pay scale for this role, particularly in a tourism-driven area where seasonal employment often pushes wages higher. According to industry standards, food and beverage supervisors typically earn between $22 and $30 per hour, depending on factors such as experience, establishment type, and region. Given the cost of living in Traverse City and the competitive nature of the hospitality sector, this rate may not attract the most qualified candidates or adequately reflect the responsibilities associated with the position, suggesting that an increase could improve competitiveness in hiring.

Job description:

Pay: $19 per hour

At Great Wolf Lodge, the Food Outlet Supervisor plays a pivotal role in delivering exceptional culinary experiences to our guests and their families through effective management of daily food outlet and lodge operations. This leadership position is essential for fulfilling business objectives, supporting the food and beverage team, and fostering positive interactions with both guests and pack members to enhance overall satisfaction and optimize profitability.

We are currently hiring for full-time, part-time, and flexible positions.

Join our Pack:

  • Career Growth: This is an excellent opportunity to start or advance your career through cross-training, scholarship programs, and professional development initiatives at all levels.
  • Exclusive Perks: Enjoy a variety of benefits including discounted vacations and employee referral incentives for you, your family, and friends.
  • Learn While You Earn: Take advantage of Great Wolf University, which offers on-the-job training and leadership development.
  • Well-Being Focus: We prioritize flexibility in scheduling and provide access to wellness resources, an Employee Assistance Program, and an Employee Relief Fund.
  • Commitment to Diversity: Be part of a team that values diversity and inclusion, ensuring everyone feels welcomed and acknowledged.

Benefits:

  • Comprehensive Medical, Dental, and Vision insurance
  • Health Savings Account
  • Telehealth services
  • Life insurance
  • 401K plan with employer matching
  • Paid time off for vacation
  • Paid parental leave

Essential Duties & Responsibilities:

  • Supervise daily food outlet operations to ensure compliance with lodge standards and completion of all tasks.
  • Assist in the overall management of restaurant operations, including Point of Sale transactions, restocking, and staff scheduling.
  • Ensure cleanliness and proper setup of all outlets while adhering to sanitation, safety, and alcohol control policies.
  • Provide continuous coaching, encouragement, and recognition to pack members.
  • Understand and advocate for Great Wolf policies and collaborate with leadership on performance management practices.
  • Address guest and pack member concerns, escalating to management when necessary.
  • Participate in scheduling staff and implementing labor management strategies.
  • Offer administrative support for food and beverage operations, including payroll, reservations, inventory management, and personnel-related matters.
  • Conduct daily audits to ensure optimal operational standards are maintained.
  • Lead daily stand-up meetings with the food and beverage team to set priorities and solicit feedback.
  • Monitor staff performance, providing real-time feedback and coaching.
  • Assist in the recruitment and selection processes for the food and beverage team.
  • Partner with leadership to develop action plans aimed at enhancing guest service and employee engagement.
  • Participate in performance management processes, including employee evaluations and conflict resolution.
  • Maintain quality operations through ensuring service excellence, sufficient inventory, and equipment functionality.
  • Develop, implement, and monitor safety programs in compliance with all relevant regulations.

Basic Qualifications & Skills:

  • High School diploma or GED
  • Minimum of 1 year of leadership experience within the food service industry
  • Proficiency in Point-of-Sale (POS) systems
  • Familiarity with Microsoft Office Suite; proficient in Excel, Word, and Outlook
  • Strong customer service and conflict resolution skills
  • Basic mathematical competence related to cash handling
  • Proficient in written and spoken English
  • Ability to work flexible hours, including nights, weekends, and holidays

Desired Qualifications & Traits:

  • Associate’s degree or higher in hospitality or a related field
  • Experience with Micros POS systems
  • Serve-Safe and/or TIPS certification
  • Previous experience in a large family resort or hotel setting

Physical Requirements:

  • Capability to lift up to 30 lbs
  • Ability to bend, stretch, and twist
  • Capacity to stand and walk for extended periods

Application Instructions:

To apply, please click "Apply Now" or chat with a recruiter located at the bottom of the Great Wolf Lodge website. Following a brief application process, all qualified candidates will be invited to schedule an interview or attend an upcoming hiring event.

Great Wolf Lodge is an Equal Opportunity Employer, and we are committed to providing a workplace free from discrimination for protected veterans and individuals with disabilities. We prohibit any form of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We further affirm our commitment to taking proactive steps to employ and advance individuals regardless of these attributes.

Job Posting Date: Wed, 20 Nov 2024 04:07:05 GMT

Apply now!

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