System Technician-WideOpenWest Finance

Madison Heights, MI
March 20, 2025
Full Time
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Average Pay*: 20 to 30
*average hourly rate for this position in your area
Deadline date:
$20 - $30

Job Description

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Job Title: System Technician

Company: WideOpenWest Finance

Location: Madison Heights, MI

Pay: $20 – 30 per hour

AI Pay Analysis: The hourly rate of $20 to $30 for a “System Technician” in Madison Heights, MI, is generally within the lower to mid-range of industry standards. According to market research and labor statistics as of late 2023, skilled technical roles often command higher wages, typically ranging from $25 to $40 per hour, depending on experience, specific technical skills, and the complexity of the job. Factors such as local demand for technicians, cost of living in the area, and the specific requirements of the position may influence the competitiveness of this rate. While the offered range is accessible for entry-level positions, more experienced candidates may seek higher compensation, suggesting that employers in this market may need to consider adjusting rates to attract and retain talent effectively.

Job description:

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WOW! is actively seeking a dedicated System Technician to join our team in Madison Heights, MI. As a crucial member of our Field Operations team, you will play an essential role in ensuring our facilities operate smoothly and efficiently while working directly in designated neighborhoods to install and repair broadband communication systems. This opportunity allows you to engage actively in the field rather than being confined to a traditional office environment.

Key Benefits:

  • Join a company that prioritizes respect, integrity, service, and accountability.
  • Incentive-based quarterly bonuses.
  • Competitive starting salary ranging from $20 to $30 per hour based on experience.
  • Opportunity to earn nationally recognized certifications, leading to increased compensation.
  • Currently offering a restricted stock grant of $5,000.
  • Comprehensive medical, dental, and vision insurance.
  • 401k plan with company matching, paid time off, holidays, FlexPay, and tuition reimbursement.
  • Provision of a company vehicle, fuel card, necessary tools, professional uniform, and personal protective equipment.
  • Clearly defined career advancement paths, including opportunities for roles such as Lead, Supervisor, Manager, and Director.
  • Substantial discounts on broadband services for employees residing in our service areas.

Qualifications:

  • Ability to effectively communicate technical information to non-technical audiences.
  • Proficiency in measuring distances using various tools and devices.
  • Experience with testing equipment, such as signal level meters, voltage ohm meters, and TDR.
  • Strong organizational skills to manage assignments and responsibilities efficiently.
  • Capability to maintain accurate records, logs, and reports.
  • Familiarity with reading street maps and system design drafts.
  • Flexibility to work evenings and weekends as required.
  • Willingness to work in an outdoor environment and engage actively with the community.
  • Valid driver’s license with an acceptable driving record in accordance with company standards.

Responsibilities:

  • Troubleshoot and rectify issues within HFC networks.
  • Execute testing, balancing, alignment, and adjustments of signal-related components.
  • Conduct maintenance and repair tasks on HFC network power supplies.
  • splice and activate fiber optic cables and related network components.
  • Contribute to training initiatives and conduct serviceability surveys.
  • Engage in emergency fiber restoration efforts.
  • Participate in an on-call rotation for urgent repair needs.
  • Identify and report compliance incidents per FCC, NESC, OSHA, and WOW! standards.
  • Uphold system security in alignment with corporate procedures.
  • Represent WOW! professionally to customers, associates, and external organizations.
  • Deliver outstanding customer service while maintaining a professional appearance and demeanor.
  • Manage company vehicle, tools, and equipment per corporate policies.
  • Identify and rectify signal leakage to comply with FCC Cumulative Leakage Index standards.
  • Complete assignments to meet WOW! quality expectations.

Physical Demands/Working Conditions:

  • Ability to work outside in varying weather conditions and across different terrains.
  • Capacity to operate in confined spaces, at heights, and in potentially hazardous environments.
  • Strength to lift and carry tools and equipment weighing up to 90 pounds.
  • Skill in utilizing various hand tools and test equipment.
  • Proficiency in visual tasks including close vision and peripheral awareness.
  • Capability to drive company vehicles safely.

WOW! is committed to promoting a diverse and inclusive workplace. All qualified applicants are encouraged to apply, as we consider candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job Posting Date: Wed, 19 Mar 2025 07:32:04 GMT

Apply now!

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