Team Member-emagine

Job Description

Job Title: Team Member

Company: emagine

Location: Saginaw, MI

Pay:

AI Pay Analysis: To effectively analyze the hourly rate for the role of “Team Member” in Saginaw, MI, one would need current market data, including the average wages for similar positions in the area. Typically, roles labeled as “Team Member” span various industries—such as retail, food service, and customer service—so, the competitiveness of the hourly rate largely hinges on specific sector standards. Generally, as of 2023, the average hourly wage for such roles in Michigan could range from $12 to $18, depending on experience, company, and specific duties. Evaluating the specified hourly rate against this range will determine its competitiveness; if it falls within or exceeds this spectrum, it is likely aligned with industry standards, whereas a lower figure might indicate a need for adjustment to attract and retain talent.

Job description:

The Team Member plays a pivotal role in enhancing the overall theater experience by providing comprehensive support and assistance to Emagine guests. This is achieved by identifying and recommending suitable products while consistently exceeding guest expectations to enrich their movie-going experience.

Essential Duties and Responsibilities:

• Welcome and educate guests regarding concession offerings, film selections, rating systems, and theater navigation, ensuring they feel valued, well-informed, and equipped to make informed choices.
• Deliver exceptional customer service by consistently striving to exceed expectations, ensuring every guest enjoys their time at Emagine.
• Identify and suggest additional concession and seating options that elevate the overall entertainment experience.
• Accurately process cash and credit card transactions to facilitate a swift and efficient payment experience.
• Oversee the individual theater environment and enforce Emagine’s Code of Conduct, promoting a safe and enjoyable atmosphere for all guests.
• Ensure food and beverage quality is maintained, providing guests with high-quality products that enhance their experience at Emagine.
• Maintain cleanliness and comfort in restrooms, lobby areas, and theaters, ensuring a pleasant environment for all patrons.
• Perform additional duties as assigned.

Supervisory Responsibilities:

• This position does not include supervisory responsibilities.

Competencies:

To successfully fulfill the role, candidates should demonstrate the following competencies:

• Customer Service: Navigate difficult or emotional customer interactions; promptly address customer needs and service requests; uphold commitments and develop innovative solutions to meet customer requirements and sales objectives; follow instructions and respond effectively to management guidance.

• Teamwork: Balance personal and team responsibilities; demonstrate openness to diverse viewpoints; appreciate and provide constructive feedback; contribute to fostering a positive team environment; prioritize team success over individual interests; enhance team morale and commitment to shared goals.

• Organizational Support: Adhere to established policies and procedures; complete daily responsibilities accurately and punctually; align personal objectives with organizational goals and values.

• Adaptability: Adjust to changes in the work environment; manage competing priorities; modify approaches as needed to align with various situations; effectively handle frequent changes and unexpected events.

• Initiative: Proactively seek opportunities for self-improvement; embrace additional responsibilities; offer and request assistance when necessary.

Qualifications:

To be successful in this role, candidates must be able to perform each essential duty to a satisfactory level. The qualifications outlined below represent the necessary knowledge, skills, and abilities. Reasonable accommodations will be provided to enable individuals with disabilities to fulfill essential functions.

Education and Experience:

• A high school diploma or equivalent GED; or one to three months of related experience and/or training; or a comparable combination of education and experience.

Performance Measurements:

• Team Member tasks must be executed efficiently, accurately, and effectively, in alignment with established policies and standards.
  • Financial transactions must be balanced, and discrepancies resolved promptly, maintaining records that meet established criteria.
  • Maintain positive guest relations, addressing problems or inquiries courteously and swiftly.
  • Foster strong working relationships with fellow team members and management.
  • Achieve company sales goals and support promotional initiatives.

Computer Skills:

• Basic computer proficiency is required.

Physical Demands:

The physical requirements outlined below are indicative of what must be met by an employee to successfully execute the essential functions of this role. Reasonable accommodations will be made to enable individuals with disabilities to perform essential tasks. The employee is regularly required to stand, walk, utilize hands for various tasks, and communicate effectively. Frequent reaching, stooping, kneeling, crouching, or crawling is necessary. There may be occasions where sitting or climbing is required. The employee must routinely lift and/or maneuver items up to 50 pounds. Vision requirements include close vision, distance vision, depth perception, and the ability to adjust focus.

Work Environment:

The characteristics of the work environment, as described, are representative of those encountered while performing essential functions of this role. Reasonable accommodations will be made for individuals with disabilities. Employees may frequently be exposed to outdoor weather conditions and occasionally to moving mechanical parts and the risk of electrical shock. The typical noise level in this work environment is moderate to loud.

Job Posting Date: Mon, 11 Nov 2024 01:19:27 GMT

Apply now!