Team Member-Planet Fitness

Lima, OH
January 19, 2025
Full Time
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Average Pay*: 10 - 13
*average hourly rate for this position in your area
Deadline date:
$0 - $14

Job Description

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Job Title: Team Member

Company: Planet Fitness

Location: Lima, OH

Pay: $12 – 14 per hour

AI Pay Analysis: The hourly rate of $12 – $14 for a “Team Member” position in Lima, OH, is generally considered below the national average for similar roles, which often range from $15 to $20 per hour depending on the industry. This rate may be competitive for entry-level positions or fast-food service roles in smaller markets, but it might not attract candidates with more experience or those seeking a living wage, especially given the rising cost of living and the trend towards higher minimum wage standards. Overall, while this pay could align with some local small businesses, it may not effectively compete in a broader job market or with larger employers.

Job description:

Are you someone who thrives in a vibrant, positive, and energetic work environment? Do you have a passion for personal development and strive for self-improvement each day? If so, we have the perfect opportunity for you.

At Planet Fitness, we take immense pride in our unique culture that genuinely values our team members. As the proud recipient of the 2019 Nationally Recognized People First Award, we are dedicated to empowering our staff with the tools necessary for success both within our organization and in their personal lives.

Leadership Mission Statement: "Empowering our servant hearts to transform lives."

Role Summary
The Team Member will play a key role in fostering a positive experience for our members by delivering an exceptional level of customer service to Planet Fitness members, potential members, and guests.

Essential Duties and Responsibilities

  • Greet members, prospective members, and guests, ensuring an exceptional customer service experience.
  • Manage all front desk-related activities, including:
    • Answering phones in a friendly manner, checking members in, processing new member sign-ups, and conducting tours for prospective members.
    • Facilitating necessary updates to member accounts.
    • Responding to member inquiries and concerns promptly and professionally, escalating issues to the Assistant Manager or Manager when necessary.
    • Assisting in the maintenance of the club’s cleanliness and organization.

Qualifications/Requirements

  • Previous customer service experience is preferred.
  • Basic proficiency in computer usage.
  • A strong passion for fitness and health.
  • An upbeat and positive attitude is essential.
  • Punctuality and reliability are mandatory.
  • Exceptional customer service skills, with the ability to interact positively and professionally with members and colleagues, consistently exceeding member expectations.
  • Strong listening skills, with the capacity to empathize and resolve issues effectively.
  • Diplomacy in all interactions, demonstrating appropriate behavior and language at all times.

Benefits

  • Complimentary black card membership.
  • Access to the company Audible account.
  • Opportunities for career advancement.
  • Ongoing leadership training programs.
  • Health insurance for full-time employees.
  • Free staff lunches each month.
  • Personal finance classes.
  • 401K plan with up to 4% match for full-time team members.

Physical Demands

  • Continuous standing and walking throughout the shift.
  • Regular verbal communication, both in-person and over the phone.
  • Occasional lifting of items up to 50 lbs.
  • Possible exposure to toxic chemicals during shifts.

Job Posting Date: Thu, 09 Jan 2025 07:21:53 GMT

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