Team Member-Planet Fitness

Newark, OH
February 11, 2025
Full Time
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Average Pay*: 9 to 12
*average hourly rate for this position in your area
Deadline date:
$0 - $0

Job Description

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Job Title: Team Member

Company: Planet Fitness

Location: Newark, OH

Pay: $12 – 14 per hour

AI Pay Analysis: The hourly rate of $12 to $14 for a “Team Member” role in Newark, OH, is generally on the lower end of the wage spectrum. As of 2023, the minimum wage in Ohio is $9.30, so this offering does exceed that baseline; however, it may not be competitive compared to similar roles in retail, hospitality, or entry-level positions, particularly in urban areas where living costs are higher. Nationally, similar positions often pay between $13 to $18 per hour, depending on experience and specific industry demands. Consequently, while the offered rate is compliant with minimum wage laws, it may struggle to attract candidates if it remains below average market rates for comparable roles in the Newark area.

Job description:

Are you an individual who thrives in a dynamic, positive, and energetic work environment? Do you value personal development and strive for self-improvement each day? If so, this opportunity may be the perfect fit for you. Our organization is proud to have received the nationally recognized People First Award for Planet Fitness in 2019, reflecting our commitment to fostering a supportive culture that genuinely cares for our team members. We provide the tools necessary for your success both within and beyond Planet Fitness.

Leadership Mission Statement: "Empowering our servant hearts to transform lives."

Role Summary
As a Team Member, you will play a crucial role in delivering a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

  • Greet members, prospective members, and guests, ensuring exceptional customer service at all times.
  • Manage all front desk activities, including:
    • Answering phones cheerfully, checking in members, processing new member sign-ups, and conducting tours for prospective members.
    • Facilitating updates to members’ accounts as needed.
    • Addressing member inquiries and concerns promptly and professionally, escalating issues to the Assistant Manager or Manager when necessary.
    • Assisting in maintaining the cleanliness and organization of the club.

Qualifications/Requirements

  • Preferred background in customer service.
  • Basic proficiency in computer skills.
  • A genuine passion for fitness and health.
  • A consistently upbeat and positive attitude.
  • Punctuality and reliability are essential.
  • Exceptional customer service skills, with the ability to engage positively and professionally with members and colleagues, consistently exceeding expectations.
  • Strong listening abilities, capable of empathizing with members and problem-solving effectively.
  • Diplomatic communication skills, demonstrating professionalism in all interactions.

Benefits

  • Complimentary black card membership.
  • Access to the company Audible account.
  • Opportunities for career advancement.
  • Ongoing leadership training.
  • Full-time employee health insurance.
  • Monthly complimentary staff lunches.
  • Personal finance classes.
  • 401K plan with up to 4% company match (for full-time team members).

Physical Demands

  • Continuous standing and walking throughout the shift.
  • Frequent verbal communication in person and over the phone.
  • Ability to occasionally lift up to 50 lbs.
  • Possible exposure to toxic chemicals during the work shift.

Job Posting Date: Thu, 09 Jan 2025 07:14:05 GMT

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