Team Member-Planet Fitness

Zanesville, OH
April 21, 2025
Full Time
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Average Pay*: 10 to 14 dollars
*average hourly rate for this position in your area
Deadline date:
$0 - $0

Job Description

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Job Title: Team Member

Company: Planet Fitness

Location: Zanesville, OH

Pay: $12 – 14 per hour

AI Pay Analysis: The hourly rate of $12 to $14 for a “Team Member” position in Zanesville, OH, is generally considered below the competitive threshold for similar roles in many industries, particularly in retail, food service, and customer support, where pay tends to range from $13 to $17 per hour depending on experience and responsibilities. Additionally, with the rising cost of living and increased minimum wage standards in various locations across the U.S., this pay scale may not adequately attract or retain talent. Therefore, while it might be aligned with entry-level positions, it does not meet the expectations of a competitive salary in the current job market, especially considering the economic conditions as of 2023.

Job description:

Are you seeking an opportunity to thrive in a dynamic, positive, and energetic work environment? Do you have a passion for personal development and self-improvement? If so, we invite you to join our award-winning team at Planet Fitness, recognized with the 2019 People First Award. We take great pride in fostering a unique culture that prioritizes the well-being of our staff and members alike, providing the necessary tools for success both within and outside of Planet Fitness.

Leadership Mission Statement: "Empowering our servant hearts to transform lives"

Role Summary
The Team Member will play a vital role in delivering an exceptional member experience by offering outstanding customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

  • Greet members, prospective members, and guests, ensuring an exceptional level of customer service.
  • Manage all front desk operations, including:
    • Answering phones in a friendly and professional manner, checking in members, facilitating new member sign-ups, and conducting tours for prospective members.
    • Updating members’ accounts as needed.
    • Addressing member questions and concerns promptly and professionally, escalating issues to the Assistant Manager or Manager when necessary.
    • Supporting the maintenance of the club’s cleanliness and organization.

Qualifications/Requirements

  • A background in customer service is preferred.
  • Basic proficiency in computer skills.
  • A strong passion for fitness and health.
  • An upbeat and positive attitude.
  • Excellent punctuality and reliability.
  • Outstanding customer service skills, with the ability to interact positively and professionally with members and colleagues, consistently exceeding expectations.
  • Strong listening skills with the capacity to empathize and resolve problems effectively.
  • The ability to demonstrate diplomacy in all interactions while maintaining appropriate behavior and language.

Benefits

  • Complimentary black card membership.
  • Access to the company’s Audible account.
  • Opportunities for career advancement.
  • Ongoing leadership training programs.
  • Health insurance for full-time employees.
  • Complimentary staff lunch each month.
  • Personal finance classes.
  • A 401K plan with up to a 4% match for full-time team members.

Physical Demands

  • Continuous standing and walking during shifts.
  • Regular in-person and phone communication throughout the shift.
  • Ability to occasionally lift up to 50 lbs.
  • Occasional exposure to toxic chemicals during shifts.

Job Posting Date: Wed, 16 Apr 2025 22:02:16 GMT

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