Technology Support II – Tech Ops-JPMorgan Chase

Job Description

Job Title: Technology Support II – Tech Ops

Company: JPMorgan Chase

Location: Columbus, OH

Pay: $85500 – 130000 per year

AI Pay Analysis: The hourly rate of $85,500 to $130,000 per year for the “Technology Support II – Tech Ops” role in Columbus, OH translates to an hourly wage of approximately $41 to $62. In general, this range is competitive compared to industry standards for similar roles in technology support and operations, especially considering the cost of living in Columbus, which is relatively lower than in larger tech hubs. According to various salary comparison tools and labor market data for IT support roles, the average salary for such positions typically falls between $60,000 to $90,000 depending on experience and specific technical skills. Therefore, this salary range appears favorable for the Columbus area, particularly for candidates with mid to advanced experience.

Job description:

Join a dynamic team that is pivotal in shaping the technological foundation of our operations, where your expertise will drive seamless system functionality and foster innovation. As a member of the Technology Support II team within the Corporate Sector and Employee Platforms, you will be integral in ensuring the operational stability, availability, and performance of our production application flows. Your role will involve troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions affecting both internally and externally developed systems, thus supporting a seamless user experience and promoting a culture of continuous improvement.

Job Responsibilities

• Analyze and troubleshoot production application flows to guarantee end-to-end application or infrastructure service delivery, directly supporting the firm’s business operations.
• Enhance operational stability and availability through active participation in problem management initiatives.
• Monitor production environments for anomalies and address issues leveraging standard observability tools.
• Assist in the escalation and communication of issues and solutions to business and technology stakeholders.
• Identify trends and aid in the management of incidents, problems, and changes to support comprehensive technology systems, applications, or infrastructure.
• Provide extensive Windows system production support for our global virtual desktop infrastructure.
• Conduct analytics on previous incidents and usage patterns to anticipate issues and implement proactive measures.
• Lead and engage in performance testing; identify bottlenecks, optimization opportunities, and capacity requirements.

Required Qualifications, Capabilities, and Skills

• Minimum of 2 years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services.
• Familiarity with applications or infrastructure in a large-scale technology environment, whether on-premises or in a public cloud.
• Exposure to observability and monitoring tools and techniques, such as Splunk.
• Strong knowledge of and proficiency in general Windows server technologies (2016-2025), including Active Directory, Group Policy, DHCP, DFS, and Profile Management within a highly secured environment.

Preferred Qualifications, Capabilities, and Skills

• Knowledge of one or more general-purpose programming languages or automation scripting, such as PowerShell and Splunk for data analysis.
• Ability to support and troubleshoot issues for high-profile customers and end users by utilizing standard tools such as ProcMon, Fiddler, and Director.

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses, and many of the world’s leading corporate, institutional, and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years, and today, we are leaders in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management.

We provide a competitive total rewards package, with base salary determined by role, experience, skill set, and location. Eligible roles may include commission-based pay and/or discretionary incentive compensation, rewarded in cash and/or forfeitable equity as recognition for individual contributions. Our comprehensive benefits package is designed to meet employee needs and includes health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more. Additional details regarding total compensation and benefits will be shared during the hiring process.

We recognize that our employees are our greatest strength, and the diverse talents they contribute to our global workforce are directly linked to our success. We are committed to diversity and inclusion, and we uphold equal opportunity employment practices. We do not discriminate based on any protected attributes, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy, or disability, as well as any other basis protected under applicable law. We also provide reasonable accommodations for applicants’ and employees’ religious practices, beliefs, and mental or physical disability needs. For more information on requesting accommodations, please visit our FAQs.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.

Base Pay/Salary
Jersey City, NJ: $85,500.00 – $130,000.00 / year

Job Posting Date: Mon, 14 Apr 2025 22:58:45 GMT

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