Third Shift Customer Service /Front Desk-Planet Fitness

Delaware, OH
February 11, 2025
Full Time
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Average Pay*: $10 - $12
*average hourly rate for this position in your area
Deadline date:
$6 - $15

Job Description

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Job Title: Third Shift Customer Service /Front Desk

Company: Planet Fitness

Location: Delaware, OH

Pay: $13 – 15 per hour

AI Pay Analysis: The hourly rate of $13 to $15 for a “Third Shift Customer Service/Front Desk” role in Delaware, OH, is generally considered below average compared to industry standards. As of 2023, customer service positions, particularly during less desirable hours such as third shift, typically range from $15 to $20 or more per hour depending on experience and the specific demands of the job. In Ohio, the average pay for customer service representatives is around $17 per hour, with shifts that demand additional night differentials often attracting higher compensation. Therefore, the offered pay may not attract a competitive candidate pool and could suggest challenges in retaining staff or high turnover rates.

Job description:

Are you looking for a dynamic, positive, and engaging work environment? Do you have a passion for personal development and a desire to enhance your skills every day? If so, this opportunity may be the perfect fit for you. We are proud recipients of the 2019 nationally recognized People First Award for Planet Fitness, and we are committed to fostering a culture that genuinely cares for our team members. We will equip you with the tools necessary for success both within and outside of Planet Fitness.

Leadership Mission Statement: "Empowering our servant hearts to transform lives."

Role Summary
As a Team Member, you will play a key role in ensuring a positive experience for our members by delivering exceptional customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

  • Greet members, prospective members, and guests while providing outstanding customer service.
  • Manage all front desk operations, including:
    • Answering phones in a friendly manner, checking in members, processing new member sign-ups, and conducting tours for prospective members.
    • Updating member accounts as necessary.
    • Addressing member inquiries and concerns promptly and professionally, escalating to the Assistant Manager or Manager when appropriate.
    • Assisting in maintaining the cleanliness and organization of the club.

Qualifications/Requirements

  • Prior experience in customer service is preferred.
  • Basic proficiency in computer applications.
  • A passion for fitness and health.
  • An upbeat and positive attitude.
  • Punctuality and reliability are essential.
  • Exceptional customer service skills, enabling positive interactions with members and co-workers while exceeding their expectations.
  • Strong listening skills with the ability to empathize and solve problems effectively.
  • Demonstrated diplomacy in all interactions, using appropriate language and behavior.
  • A high school diploma or GED equivalent is required.
  • Candidates must be 18 years of age or older.

Benefits

  • Complimentary black card membership.
  • Access to the company’s Audible account.
  • Opportunities for career advancement.
  • Continuous leadership training.
  • Full-time employee health insurance.
  • Monthly staff lunches at no cost.
  • Personal finance classes.
  • 401K plan with up to a 4% match for full-time team members.

Physical Demands

  • Frequent standing and walking throughout the shift.
  • Continuous verbal communication, either in person or via phone.
  • Ability to occasionally lift up to 50 pounds.
  • Potential exposure to toxic chemicals during shifts.

Job Posting Date: Thu, 09 Jan 2025 07:16:27 GMT

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