Tier 1 IT Support Specialist – Grand Rapids MI-Applied Innovation

Grand Rapids, MI
November 7, 2024
Full Time
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Job Title: Tier 1 IT Support Specialist – Grand Rapids MI

Company: Applied Innovation

Location: Grand Rapids, MI

Pay:

AI Pay Analysis: To analyze the hourly rate for a Tier 1 IT Support Specialist in Grand Rapids, MI, it is essential to compare it against industry standards and local market trends. As of 2023, the average hourly wage for Tier 1 IT Support positions typically ranges from $15 to $25, depending on factors such as experience, certifications, and specific company requirements. In Grand Rapids, rates may lean towards the lower end of this spectrum due to the cost of living and local economic conditions. If the offered rate falls within this range, it can be considered competitive; however, if it is significantly below this, it may not attract qualified candidates. Overall, assessing the competitiveness of the rate requires considering not only the salary but also available benefits, job responsibilities, and career advancement opportunities in the region.

Job description:

Applied Innovation is currently seeking a Tier 1 IT Support Technician to become a vital part of our IT Service team within the Managed Network Service division. The primary objective of this role is to deliver exceptional customer service to our Applied Innovation Technology clients.

This in-person position operates Monday through Friday from 8 AM to 5 PM, based at our location: 5555 Glenwood Hills Pkwy SE, Grand Rapids, MI 49512. The responsibilities of this role include:

  • Responding to first-line support requests via phone, email, and our ticketing system.
  • Actively listening to clients to accurately identify and diagnose issues.
  • Communicating with clients in a positive, upbeat, and professional manner.
  • Researching and implementing solutions in alignment with our Ideal Ticket Procedure.
  • Escalating or routing issues to the appropriate resources when necessary.
  • Following up with clients as needed to ensure resolution satisfaction.
  • Staying updated on the latest software and hardware developments.
  • Effectively managing time with oversight from management.

The successful candidate will possess a foundational understanding of and the ability to troubleshoot the following:

  • Current workstation operating systems for PC and Mac platforms (Windows, Mac OS, Linux)
  • Microsoft Office Suite, including Office 365
  • Active Directory administration
  • On-premise Exchange environments
  • Web content filtering solutions
  • Anti-virus tools
  • DNS and DHCP
  • Wired and wireless network connectivity
  • Server administration
  • Network storage devices
  • Telecommunication systems
  • Mobile device management

Requirements include:

  • A minimum of a two-year college degree in Networking, Computer Science, Information Systems, or a related technical field. Alternatively, candidates may present one of the following certifications in lieu of a degree:
    • A+ Certification
    • NET+ Certification
    • Microsoft Certified Professional (MCP)
    • Other IT-related certifications

Our comprehensive benefits program includes medical, dental, life insurance, short-term disability, 401(k), paid vacation, paid holidays, and opportunities for professional advancement.

Job Posting Date: Thu, 07 Nov 2024 08:53:35 GMT

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