Unified Com Engineer III – Contact Center-United Shore Financial Services

Pontiac, MI
November 2, 2024
Part Time
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Job Title: Unified Com Engineer III – Contact Center

Company: United Shore Financial Services

Location: Pontiac, MI

Pay:

AI Pay Analysis: To provide an analysis of the hourly rate for the “Unified Com Engineer III – Contact Center” role in Pontiac, MI, I would need the specific hourly rate to evaluate its competitiveness and alignment with industry standards. Generally, salaries for this position can vary based on factors such as experience, certifications, and the specific demands of the employer. As of my last data update in October 2023, similar roles in the Midwest typically range from $30 to $60 per hour, depending on the complexity of the responsibilities. If the rate you have falls within or exceeds this range, it would likely be considered competitive. For a more accurate assessment, please provide the specific hourly rate.

Job description:

We are pleased to announce an exciting opportunity for a Unified Communications Engineer to join our esteemed team and play a critical role in the implementation of a new data center that will support all operations at United Shore. In this position, you will be responsible for ensuring the stable operation of our enterprise Cisco Unified Communications systems, utilizing a Plan, Build, Operate model.

Key Responsibilities:

  • Oversee the administration of Cisco Voice Applications and third-party tools.
  • Monitor communication server clusters to maintain optimal performance.
  • Troubleshoot, analyze, and resolve system outages and manage trouble tickets effectively.
  • Generate reports on capacity, performance, uptime, and security.
  • Maintain comprehensive and current documentation related to system design, operations, and procedural manuals.
  • Lead project implementations and assist with various technical tasks.
  • Participate in on-call coverage and emergency response efforts as required.
  • Provide in-person training and support to team members while mentoring other telecom staff.

Qualifications:
Required:

  • A minimum of 7 years of experience in the administration of Cisco Unified Communication systems, particularly:
    • Cisco Unified Communications Manager
    • Cisco Unity Connection
    • Cisco IM & Presence
    • Cisco Contact Center Enterprise
    • CUBE/Gateway troubleshooting
    • Cisco Emergency Responder
    • Call Recording Applications
    • Proficiency with Linux operating systems
    • Experience with scripting and API integration
    • Knowledge of SQL, MS DB, MySQL, or MariaDB
    • Proven vendor relationship management skills
    • Excellent communication skills, capable of interacting effectively with leadership, team members, and clients
    • Familiar with ticketing systems such as ServiceNow
    • Experience with VMWare Servers
    • Background in Disaster Recovery and Business Continuity planning
    • Ability to thrive in a fast-paced environment, demonstrating multitasking capabilities, a positive attitude, and a willingness to learn
    • Familiarity with IT frameworks, including Agile and ITIL
    • Availability for on-site, full-time work in Pontiac, Michigan
    • Involvement in product recommendations, proof of concepts (POC), and technology evaluations
    • Ability to present technology solutions to business leaders

Preferred:

  • A degree in a computer-related field or equivalent experience, or progress towards CCIE Collaboration certification.

Join us at United Shore and be part of a dynamic workplace that prioritizes the well-being of our team members and fosters a collaborative environment. We are committed to promoting diversity and inclusion, ensuring that all employees feel welcomed, accepted, and empowered to be their authentic selves.

Employee Benefits Include:

  • Paid Time Off (PTO) available after 30 days of employment
  • Additional parental and maternity leave benefits after 12 months
  • Adoption reimbursement program
  • Paid volunteer hours
  • Comprehensive training and career development opportunities
  • Medical, dental, vision, and life insurance coverage
  • 401(k) plan with employer matching
  • Discounts on mortgages and local businesses
  • Complimentary membership to our state-of-the-art fitness center, with various classes and sports leagues available
  • Wellness amenities, including an in-house primary care physician, massage therapist, and hair salon
  • Gourmet cafeteria serving homemade meals
  • Convenience store featuring healthy snacks
  • On-site Starbucks and Dunkin’ locations
  • An indoor/outdoor café equipped with Wi-Fi

Disclaimer:
The aforementioned duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills, and abilities necessary to perform the position proficiently. Team members may be assigned additional job-related duties as deemed necessary by their supervisor, within reasonable accommodations. This document does not constitute an employment contract, implied or otherwise. Employment with United Shore is "at-will." United Shore is an Equal Opportunity Employer. By applying for this position online, you consent to the recording of phone conversations for quality control purposes.

Job Posting Date: Sat, 02 Nov 2024 04:33:47 GMT

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