Vacation Rental Reservation Specialist-Better Talent

Job Description

Job Title: Vacation Rental Reservation Specialist

Company: Better Talent

Location: Saugatuck, MI

Pay: $14 – 16 per hour

AI Pay Analysis: The hourly rate of $14 to $16 for a “Vacation Rental Reservation Specialist” in Saugatuck, MI, appears to be on the lower end of the wage spectrum for similar roles in the hospitality and tourism industry, especially considering the increased demand for vacation rentals in popular areas. According to recent data, roles in this category typically offer rates ranging from $15 to $20 per hour or more, particularly in regions with high tourist traffic. Additionally, factors such as cost of living in Saugatuck and the competitiveness of the job market can further influence wage expectations, suggesting that while this rate may attract entry-level candidates, it may be less appealing to those with experience or seeking a sustainable career in the field. Overall, the offered wage seems slightly below industry standards for this type of position in that location.

Job description:

As a Vacation Rental Reservation Specialist at Mill Pond Realty, you will be instrumental in providing exceptional guest experiences while effectively maximizing revenue and occupancy rates. Your adept multitasking skills, keen attention to detail, and exemplary communication abilities will position you for success in our dynamic environment. By utilizing your knowledge of the greater Saugatuck/Douglas/South Haven area and familiarity with online booking platforms, you will recommend vacation rental properties tailored to each guest’s individual preferences. Your proactive attitude and commitment to delivering outstanding service will be pivotal in fostering lasting relationships with both past and prospective guests, thereby encouraging repeat bookings and enhancing the overall guest experience.

Responsibilities:

• Respond to incoming calls promptly and professionally, ensuring a positive interaction.
• Assist guests and property owners with inquiries, concerns, and bookings.
• Manage reservations while keeping organized and accurate records.
• Recommend vacation rental properties that align with guest preferences.
• Follow up on inquiries through various communication channels, including phone, email, text, and online booking platforms.
• Enhance the guest experience by identifying opportunities for add-ons, upgrades, and special services.
• Proactively address guest inquiries and challenges with a constructive and solution-oriented approach.
• Collaborate with cleaners, managers, and team members to ensure seamless operations.
• Support administrative duties, such as processing payments and issuing refunds.
• Foster relationships with past and potential guests to promote repeat bookings.
• Help optimize revenue and occupancy rates across all booking platforms.

Qualifications:

• Previous experience in guest services, hospitality, sales, or front desk operations.
• Strong ability to multitask in a fast-paced setting.
• Exceptional communication and listening skills.
• Detail-oriented with outstanding organizational capabilities.
• Proficient in technology and comfortable navigating various computer systems and online platforms.
• Familiarity with the greater Saugatuck/Douglas/South Haven area is preferred.
• Knowledge of online travel agencies (OTAs) such as VRBO and Airbnb is advantageous.
• Flexible availability, including one weekend day, summer holidays, and occasional evenings for office events.
• A proactive and positive demeanor, coupled with a dedication to delivering exceptional service.

Compensation & Benefits:
Hourly Range: $14 – $16

Benefits:

• Health insurance
• Paid time off, including PTO, sick days, and vacation days
• Retirement benefits or accounts

Job Posting Date: Sat, 29 Mar 2025 23:05:59 GMT

Apply now!