Valet Attendant/Bellman-Gun Lake Casino

Wayland, MI
November 15, 2024
Full Time
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Job Description

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Job Title: Valet Attendant/Bellman

Company: Gun Lake Casino

Location: Wayland, MI

Pay:

AI Pay Analysis: To analyze the hourly rate for a Valet Attendant/Bellman in Wayland, MI, it’s important to consider the typical pay range for similar roles in the hospitality and service industry. Generally, valet attendants and bellmen in the Midwest earn between $12 to $18 per hour, depending on experience, location, and establishment type. In Wayland, MI, if the proposed rate falls within or above this range, it is likely competitive and aligns well with industry standards, particularly when factoring in tips and other compensation that can enhance total earnings. If the rate is below this range, it may be less attractive to potential candidates, especially given the demand for skilled labor in the hospitality sector. Overall, assessing the local cost of living and comparing against broader regional trends will provide further insight into the competitiveness of the rate offered.

Job description:

The Valet/Bellman position is integral to delivering exceptional service through the safe and efficient management of guest vehicles and luggage. In this role, you will be responsible for parking vehicles and assisting guests with their luggage, while consistently upholding the resort’s AAA Four Diamond and Gun Lake Casino Resort’s “Unsurpassed Service Standards.” As a critical first and last point of contact for many guests, you will play a pivotal role in creating a positive and lasting impression of our resort. Your outstanding valet and bellman services will significantly enhance the overall guest experience, fostering satisfaction and loyalty.

At Gun Lake Casino Resort, every Team Member serves as an ambassador, key to both our success and our culture. We expect all Team Members to take personal ownership of their responsibilities, ensuring their actions align with the best interests of Gun Lake Casino Resort while embodying the core values of the Seven Grandfather Teachings:

  • Love: Share compassion with all.
  • Truth: Uphold honesty in your actions and relationships.
  • Respect: Demonstrate respect for all individuals and creations.
  • Bravery: Stand firm in doing what is right, even in challenging circumstances.
  • Honesty: Act truthfully to cultivate goodwill.
  • Wisdom: Utilize knowledge for the betterment of the community.
  • Humility: Recognize the equality of all individuals.

In this Role:

  • Document any existing damage on guest vehicles prior to accepting and parking them.
  • Efficiently park guest vehicles in designated areas.
  • Securely lock guest vehicles and manage key storage.
  • Maintain a clear driveway for incoming and outgoing vehicles.
  • Promptly return vehicles to guests in their original condition.
  • Ensure a safe and clean working environment for both guests and Team Members.
  • Proficiently operate both manual and automatic transmission vehicles.
  • Warmly greet guests upon arrival and departure, providing luggage assistance.
  • Transport guest luggage to and from their rooms with efficiency and care.
  • Inform guests about the resort’s amenities, services, and local attractions.
  • Address guest inquiries and provide necessary directions.
  • Collaborate with the front desk and other departments to meet guest requests promptly.
  • Handle guest luggage safely and ensure correct delivery to rooms.
  • Maintain an organized and secure luggage storage area.
  • Assist guests with luggage storage before check-in and after check-out.
  • Consistently practice and promote the resort’s AAA Four Diamond and Gun Lake Casino Resort’s “Unsurpassed Service Standards.”
  • Interact with guests in a friendly, courteous, and professional manner.
  • Uphold high standards of personal grooming and uniform presentation.
  • Perform additional duties as assigned by management in response to business needs.

Essential Qualifications:

  • Must be at least 18 years of age.
  • High school diploma or GED equivalent is required.
  • Previous experience as a hotel Bellman and/or Valet Parking Attendant is preferred.
  • Valid driver’s license from the state of Michigan with a clean driving record is essential.
  • Strong ability to communicate effectively with guests, Team Members, and management, both verbally and in writing.
  • Neat and legible handwriting is required.

Physical Requirements:

  • Ability to engage in extensive jogging, walking, standing, bending, and lifting.
  • Capable of lifting up to 50 lbs, with or without assistance.
  • Manual dexterity to operate foot and hand controls.
  • Requires normal, corrected vision range, with the capacity to distinguish letters, numbers, and symbols.

Work Conditions:

Work is conducted outdoors with continuous exposure to varying temperatures, sunlight, wet surfaces, noise levels, and potential second-hand smoke. Team Members may need to stand, walk, jog, lift, reach, push, pull, and grasp, sometimes in confined areas. Tasks may also involve working with trained chemical substances. The position entails constant interaction with fellow Team Members and guests.

Disclaimer and Conditions of Employment:

The statements outlined above are intended to convey the general nature and level of responsibilities associated with this position. They are not intended as an exhaustive list of all tasks, duties, and skills required.

All applicants must demonstrate U.S. work authorization during the employment verification process. The pre-employment process will require passing a criminal background investigation and drug test.

Indian Preference:

The Match-E-Be-Nash-She-Wish Band of Pottawatomi Indians adheres to Native American preference in hiring and employment policies.

Gun Lake Tribal Gaming Authority reserves the right to modify this job description as necessary.

Job Posting Date: Fri, 15 Nov 2024 06:28:18 GMT

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