Veteran and Assessment Case Manager-Shelter Association of Washtenaw County

Job Description

Job Title: Veteran and Assessment Case Manager

Company: Shelter Association of Washtenaw County

Location: Ann Arbor, MI

Pay: $48505 per year

AI Pay Analysis: To analyze the hourly rate derived from an annual salary of $48,505 for a “Veteran and Assessment Case Manager” in Ann Arbor, MI, we first convert this to an approximate hourly wage, which is about $23.27 (calculated by dividing the annual salary by the number of working hours in a year, typically around 2,080 hours). In comparison, Case Managers in similar roles and locations typically earn between $35,000 and $65,000 annually, translating to roughly $16.83 to $31.25 per hour. Therefore, while the offering of $48,505 is somewhat competitive and aligns with industry standards, it trends towards the lower end of the pay scale, especially when factoring in the specialized qualifications often required for such positions. Overall, this rate could be perceived as fair, but it may need to be adjusted to attract and retain qualified candidates effectively.

Job description:

The Shelter Association of Washtenaw County (SAWC) is seeking a dedicated Veteran and Assessment Case Manager to join our team. This position reports to the Assessment Team Manager and Program Director. As an equal opportunity employer, SAWC is committed to fostering a culturally diverse environment and actively encourages applicants from all backgrounds.

Established in 1982, SAWC is the leading provider of emergency shelter and support services for individuals experiencing homelessness in Washtenaw County, where an estimated 5,000 individuals face homelessness. Located at the Robert J. Delonis Center in downtown Ann Arbor, we cater to a variety of populations, including first-time homeless individuals, veterans, survivors of domestic violence, and those struggling with substance abuse and mental health challenges. Our core programs encompass Residential Emergency Shelter, Non-Residential Support, Shelter Diversion, Critical-Time Intervention, and Warming Shelter, collectively serving nearly 1,500 individuals annually.

Mission: Our mission is to end homelessness, one individual at a time.

Position Overview:
The Veteran and Assessment Case Manager will orient 20 or more clients to the shelter weekly by conducting single adult coordinated entry service assessments while managing a caseload of approximately eight veteran clients. This role operates within a collaborative team comprised of another Assessment Case Manager and two seasonal winter intake specialists, under the supervision of the Assessment Team Manager. The primary objective is to offer a warm and supportive entry experience for clients and guide them toward community resources and additional support services. Many clients will be awaiting the availability of a residential bed; thus, completing assessments will allow access to essential shelter services, placement on the Community Housing Prioritization list, linking to housing case management, and opportunities to apply for housing vouchers. The position also entails providing supportive services to veteran clients in collaboration with the Healthcare for Homeless Veterans (HCHV) program. The work schedule is primarily weekdays from Monday to Friday, with occasional evening and weekend shifts.

Compensation & Benefits:
This is a salaried, exempt position with an annual compensation of $48,505. The Shelter Association offers a comprehensive benefits package, which includes platinum-level medical, dental, and vision insurance with minimal deductibles, a health reimbursement arrangement (HRA), 403(b) retirement matching, flexible spending accounts, generous paid time off, disability and life insurance, an employee assistance program, and potential bonus opportunities. We cultivate a dynamic work environment that seeks to inspire hope in those we serve.

Key Responsibilities:

General Responsibilities:

• Ensure the smooth operation of the Delonis Center.
• Provide transportation for clients using a personal vehicle when needed.
• Conduct client meetings in the community as required.
• Maintain detailed and up-to-date records in the HMIS system to ensure case files are complete.
• Provide support to other case managers as necessary.
• Work evenings, weekends, and holidays during winter months as assigned.
• Undertake additional assignments as directed by the Manager.

Assessment Case Manager Responsibilities:

• Conduct 20 or more coordinated entry service assessments weekly for single adults experiencing homelessness.
• Effectively connect clients with appropriate community resources and make referrals to relevant SAWC services.
• Guide clients in accessing shelter services, including securing a housing case manager and/or a Housing Choice Voucher.
• Maintain and follow up on a triage list for clients in need of residential beds.
• Complete Housing Choice Voucher pre-applications and homeless verification letters as necessary.
• Connect clients with SAWC’s Client Resource and Diversion Specialist when diversion from shelter is a suitable option.
• Assist with front desk coverage and community meal monitoring when required.
• Actively engage in case review team meetings and community housing coordination discussions.

Veteran Case Management Responsibilities:

• Conduct initial assessments and intake for veteran clients entering shelter from residential and winter programs.
• Assist veteran clients with accessing supportive services and housing case management.
• Manage referrals for veterans seeking Community Emergency Residential Services (CERs) at the Delonis Center.
• Ensure a welcoming orientation and accommodating experience for veterans utilizing the CER beds.
• Use SQUAREs to assess veteran client eligibility for services.
• Refer veteran clients to SSVF housing options when they meet the criteria.
• Complete the necessary documentation for the Veteran Administration promptly.
• Update client information using real-time data entry in the HMIS, including detailed case notes for veteran clients.
• Attend community level Veteran Community Housing Prioritization meetings.
• Collaborate with the Veteran Outreach Case Manager, Peer Support Specialist, and Contracting Officer to address veteran client needs and individual service plans.

Qualifications:

• A Bachelor’s degree in Social Work or a related field is required; a Master’s in Social Work or a similar degree is preferred. Candidates with LLMSW status must agree to obtain LMSW status by an agreed-upon date. Equivalent experience may substitute for formal degrees.
• 1-2 years of experience in health care or human services organizations is preferred.
• Strong diagnostic skills, particularly in mental health and substance abuse areas.
• Experience with HMIS or similar electronic records systems is strongly preferred.
• A comprehensive understanding of the health care system and community resources.
• Excellent verbal and written communication skills.
• Strong critical thinking abilities.
• A positive attitude, adaptability to change, and enthusiasm for contributing to the mission of ending homelessness.
• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Access.
• Strong organizational skills.
• Commitment to the NASW Code of Ethics.

Additionally, the ideal candidate will possess:

• Empathy and energy.
• The ability to work effectively as part of a team.
• A passion for serving the veteran population.
• Sound judgment and clear decision-making capabilities in crisis situations.
• Cultural competency and an equitable perspective.
• Awareness of personal boundaries and ethical obligations, prioritizing client needs.
• A commitment to economic justice and civil rights issues.
• Professionalism in demeanor and conduct.
• A valid Michigan driver’s license, access to a vehicle, and the ability to transport clients as needed.
• The physical capacity to lift approximately 50 pounds occasionally.
• Reliability and willingness to work required shifts, including holidays and weekends.
• Consistent access to reliable transportation for client transportation needs.

Application Process:
Interested candidates are encouraged to visit annarborshelter.org/employment to submit their resume and cover letter. The application deadline is February 3rd, 2025. Early application is advised as interviews will be conducted on a rolling basis.

Job Posting Date: Sat, 18 Jan 2025 23:23:31 GMT

Apply now!