Veterinary Hospital Manager-Petco

Job Description

Job Title: Veterinary Hospital Manager

Company: Petco

Location: Warren, MI

Pay:

AI Pay Analysis: To accurately assess the competitiveness of the hourly rate for a Veterinary Hospital Manager in Warren, MI, it would be essential to compare it against industry standards, which typically range from $25 to $40 per hour, depending on factors such as experience, specific responsibilities, and the size of the facility. Furthermore, considering the cost of living in Warren and surrounding areas, an hourly rate within or above this range would generally be considered competitive. If the rate falls significantly below the lower end, it may reflect a lower valuation of the role compared to similar positions in the industry. Therefore, an analysis of the specific rate would enable a clearer evaluation of its competitiveness and alignment with market expectations.

Job description:

Create a healthier, brighter future for pets, pet parents, and people! If you are eager to make a meaningful impact, pursue an exciting career path, and feel encouraged to be your authentic self while prioritizing your well-being, Petco is the ideal place for you. Our core values reflect this commitment as we strive to enhance lives by prioritizing what is right for pets, people, and our planet.

• We cherish all pets as our own.
• We are pioneering the future of the pet industry.
• Our mission is to improve lives.
• We achieve outstanding results collectively.
• We celebrate our individuality and inclusivity.

Petco is a leading health and wellness company dedicated to improving the lives of pets, pet parents, and our partners. With a workforce of 29,000, our operations span over 1,500 pet care centers across the U.S., Mexico, and Puerto Rico, including more than 250 Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers. We are deeply committed to purpose-driven work, firmly believing that what benefits pets, people, and our planet also benefits Petco.

Position Purpose:
The Hospital Operations Manager is responsible for providing daily leadership within our hospital while collaborating closely with the Hospital Veterinarian(s). This role involves partnering with retail store teams to ensure a smooth and profitable operation by fostering a culture of high-quality patient care and exceptional customer service, while also driving revenue and managing costs. The Hospital Operations Manager embodies and promotes the mission and values of the hospital and Petco among all clients. Our partners are empowered to take the necessary steps to deliver an exceptional experience for both clients and patients. This position also oversees the overall operations of the hospital and cultivates a supportive and collaborative team environment by fostering cohesion and motivation within the team. If you are passionate about pet health and well-being, we invite you to join our team!

Essential Job Functions:
The Hospital Operations Manager is responsible for the following essential duties, which must be performed with or without reasonable accommodation:

• Lead hospital paraprofessionals in pursuit of operational excellence, efficiency, high standards of patient care, and outstanding client experiences.
• Foster productive, collaborative relationships with all veterinarians in the hospital to enhance workplace culture and team cohesion.
• Serve as the point of contact for all day-to-day functions of the practice, including but not limited to: scheduling for veterinarians and support staff, ensuring equipment functionality and maintenance, managing inventory control and ordering, facilitating proper invoicing, patient scheduling, training team members, overseeing radiological safety programs, and addressing elevated client concerns.
• Oversee hiring processes, staff training, performance reviews, counseling, and separations for paraprofessional staff in collaboration with the Area Operations Manager and Human Resources Business Partner.
• Maintain responsibility for scheduling all paraprofessional partners, ensuring schedules are prepared at least two weeks in advance, and uphold Petco’s policies related to punctuality and attendance.
• Develop and manage the doctor’s schedule with assistance from the Area or Regional Medical Director as needed.
• Review monthly profit and loss statements, working with the Area Operations Manager to drive revenue growth and surpass financial targets established by the Finance team.
• Escalate partner or client issues to the Area Operations Manager, Area Medical Director, and/or HRBP as necessary.
• Collaborate with the Petco store team to deliver a seamless, comprehensive care experience for customers.
• Schedule appointments, provide client education, relay test results to doctors and clients, maintain and update hospital inventory, and manage client/patient records within the practice management system, alongside managing accounts receivable.
• Ensure the hospital environment is kept clean and organized; uphold OSHA standards and perform regular cleaning duties based on necessity and a predetermined maintenance schedule.
• Enforce and uphold all Petco and Vetco Total Care policies.

Other Duties and Responsibilities:

• Prioritize patient care above all else.
• Address and resolve any issues involving patients, clients, or hospital partners promptly.
• Foster exceptional teamwork and commitment towards achieving collective goals for the benefit of Petco.
• Collaborate with the Retail Team to maintain a positive and cohesive cultural environment.
• Provide front desk support when needed, including answering phones.
• Carry out additional duties and special projects as assigned.

Nature of Supervision:
This position reports to the Area Operations Manager.

Planning and Problem Solving:
The Hospital Operations Manager must demonstrate strong planning abilities, particularly in scheduling hospital paraprofessional partners to ensure adequate coverage without exceeding payroll forecasts. This role will be pivotal in ensuring that the hospital operates efficiently and delivers an exceptional experience for patients and their guardians.

Impact:
This position will significantly contribute to the organization’s growth and productivity while maintaining high standards of care. From an organizational perspective, this role is crucial in ensuring a cohesive, well-trained, and motivated medical support team, ultimately fostering an environment that promotes partner retention, patient health, and client satisfaction.

Supervisory Responsibility:
This role includes direct supervision of one or more team members, such as Veterinary Technicians, Vet Assistants, and Concierge partners, involving responsibilities such as recruitment, interviewing, hiring, training, mentoring, delegating tasks, and partnering with Human Resources on disciplinary matters up to and including termination.

Minimum Requirements:

• 2-3 years of prior experience in a veterinary practice or, alternatively, a minimum of 2 years of strong leadership experience.
• Exceptional written and verbal communication skills.
• Proven ability to make decisions, delegate responsibilities, and drive results collaboratively with hospital partners.
• Demonstrated compassion and professionalism, particularly in emotionally charged or stressful situations.
• Telephone etiquette and basic computer proficiency are required.
• A team player willing to embrace continuous learning, contribute innovative ideas, and adapt to change.
• Basic computer skills, including proficiency with the Microsoft Office suite.

Desired Requirements:

• 3-5 years of prior experience in a veterinary practice.
• Experience with profit and loss management.
• A Bachelor’s degree or equivalent experience.
• A minimum of 3 years in a management role, including a focus on customer service.
• Experience in reporting and data analysis.
• Veterinary Assistant/Technician experience in progressively responsible roles.
• Licensing as a Veterinary Technician or Certification as a Veterinary Assistant is a plus but not required.
• Change agility—ability to operate effectively and maintain a positive attitude in a fast-paced and evolving environment.
• Desire to learn—demonstrates resilience and flexibility in the face of obstacles, seeking opportunities for growth and actively incorporating feedback.
• Drive for results—takes timely actions to address key issues, exhibiting a strong sense of ownership and commitment to achieving significant results.

Work Environment:
Most job responsibilities take place within the Veterinary Hospital. The position involves bending, kneeling, lifting up to 30 pounds as needed, and standing for extended periods. A considerable amount of time will be dedicated to direct interaction with clients and their pets.

Contacts:
This position will frequently communicate with clients, veterinary specialists, store associates, and vendors providing products or services utilized by the practice. The successful candidate will positively represent both the hospital and Petco within the professional community and to our guests.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

Job Posting Date: Sun, 17 Nov 2024 02:37:38 GMT

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