Weekend Front Desk Agent-Woodcrest New Albany

Job Description

Job Title: Weekend Front Desk Agent

Company: Woodcrest New Albany

Location: New Albany, OH

Pay: $15 per hour

AI Pay Analysis: An hourly rate of $15 for a “Weekend Front Desk Agent” position in New Albany, OH, is generally on the lower end of the pay scale for similar roles in the region. Typically, front desk agents in hotels and similar establishments can expect to earn between $12 to $18 per hour, depending on factors like experience, the specific employer, and the demand for labor in that area. While $15 may be competitive for entry-level positions or smaller establishments, it may not attract experienced candidates or align with expectations in more upscale hotels or regions with a higher cost of living. Overall, this rate may require upward adjustment to attract qualified talent and reflect industry standards effectively.

Job description:

Benefits:

• Employee discounts
• Opportunities for advancement
• Paid time off
• Training and development

We are seeking a personable and enthusiastic Front Desk Agent for our Second Shift, 3 PM to 11 PM, at the Hampton Inn & Suites by Hilton New Albany. If you thrive on engaging with guests from diverse backgrounds and strive for a positive atmosphere, we would love to meet you! This part-time position is available on Fridays, Saturdays, and Sundays. Join our vibrant front office team at our bustling 114-room hotel by applying today!

Position Summary:
The Front Desk Agent is responsible for efficiently and courteously managing guest check-ins and check-outs, addressing inquiries and resolving issues to ensure maximum customer satisfaction.

Organizational Scope:
This position plays a crucial role in delivering outstanding customer service, thereby contributing to the hotel’s revenue generation.

Essential Functions:

• Manage guest registration and room assignments, accommodating special requests when possible.
• Pre-register guests, block reservations, and process same-day and future reservations in alignment with hotel rate structures, discounts, and sales strategies.
• Efficiently handle guest check-ins and check-outs per hotel policies regarding credit and cash handling.
• Resolve customer complaints and assist guests with inquiries about hotel services, local attractions, in-house events, directions, safety deposit boxes, and more.
• Process room cancellations according to established procedures.
• Professionally manage guest walk-ins during full house scenarios or extenuating circumstances.
• Assist guests to their rooms while handling luggage as needed.
• Provide comprehensive information about hotel facilities, including their locations, hours of operation, and answers to related questions.
• Store luggage for guests both day and overnight.

Knowledge and Skills:

• Education: High school diploma or equivalent experience.
• Experience: A minimum of three months to one year of experience in a similar hotel or customer service role.
• Hours Required: 8-hour shifts; scheduling may vary based on operational needs.

Skills and Abilities:
Candidates should possess a working knowledge of front desk operations within Lin-Gate Hospitality services and general hotel functionality, typically acquired through on-the-job experience. Proficiency in operating computer systems and reservations software is essential, along with the ability to read and speak English; a second language is preferred.

Preferred qualifications include:

• 1 year of experience in hotel front desk operations
• 1 year of experience in customer service

Work Location:
This position is in-person.

Job Type:
Part-time

Pay:
Starting at $15.00 per hour

Schedule:

• 8-hour shift
• Evening shifts
• Holiday availability
• Weekend availability

Application Question:

• Are you willing to undergo a criminal background check?

Experience Requirements:

• 1 year of hotel experience (preferred)
• 1 year of front desk experience (preferred)

Job Posting Date: Sun, 09 Mar 2025 03:54:29 GMT

Apply now!